Statement of Problem Based on the article, Joe’s sales manager definitely did not do a good job as sales coach and sales leader in this case. His action and behavior was not helpful to Joe in order to convert the sales instead his language and body language had made the situation worse. In addition, he did not coach Joe effectively before the call and on-the-job. Based on the textbook, “the best sales managers should have a vision of where the sales force is going, and they have the ability to describe that vision is exciting terms.” (Spiro, R. L., Rich, G. A., and Stanton, W. J.) Obviously Joe’s manager didn’t foreseen the direction of the sales meeting before it happened. Even though the sales manager had some valuable questions in …show more content…
Analysis Joe’s manager’s coaching style is more suitable to salespeople who are excessing their sales quotas, not suitable to Joe since he’s falling behind on sales quotas and VP of the sales department isn’t pleased with his performance. Communication skill is extremely important in sales force management since every factor in sales needs communication skills including good oral and written communication skills. (Spiro, R. L., Rich, G. A., and Stanton, W. J.) Joe’s manager didn’t try to communicate with Joe and didn’t try to understand more about his weakness prior the arrival of the meeting with the hospital, instead, he tried to coach Joe in front of the clients by saying “try this…and tell him that…” His behavior is absolutely unprofessional because it shows the weakness of the sales person and it tells clients that sales person had poor strategic planning before the meeting and during the meeting.
Recommendation
According to the textbook, Joe’s manager should provide individualized support in order to address Joe’s specific problems. (Spiro, R. L., Rich, G. A., and Stanton, W. J.) Each individual sales person is unique, sales manager’s job is to help him/her to improve on his/her weakness and maximize his/her strengths. More, after the meeting, he needs to follow some steps in personal selling approach to ensure that he have
Susie Marks caught a ride to Elsewhere City Park from Orson, who then dropped her off and left. She met her friend Jerry and his girlfriend Kate. Orson was to return for Susie at 11:00 p.m., which is the park’s curfew. Around 11:00 p.m. Officer Ruthless of the Elsewhere Police Department, approached the three minors and informed them the park was closing and instructed to leave the park immediately. Unfortunately, Orson had not yet arrived for Susie Marks.
After carefully interviewing the Stake holders of the Leonard Cooper Charter School, several issues were observed. The first noticeable concern was the print server. Their management of print jobs on the print server are called into question because of the many collisions on the print server. They are presently using a half-duplex system for their print jobs. A half-duplex system provides signal communication in both directions, however only one direction at a time. A good example of this technology might be two-way radios. The person listening must wait until the transmitter concludes the signal transmission before responding to the call otherwise a collision will occur and
US code defines gross income in 26 U.S.C § 61 as “income means all income from whatever source derived, including (but not limited to)…”
What is the relationship between differentiation and positioning of products or services? Is the repositioning of the product in the simulation as you had
The Securities and Exchange Commission (SEC) would only have influence over Smackey Dog Foods, Inc. if they are a publicly listed company or if they register to become a publicly traded company. The SEC assists investors by providing reliable information to investors so they can make informed investment decisions. If Smackey Dog Foods, Inc. becomes a public company, they would need to provide financial statements along with an opinion about the financial statements by an independent public accountant along with the registration statement and subsequent financial reports (Arens, Elder, and Beasley, 2010).
Loneliness can impose a challenge to Mary due to many factors such as cultural differences, finances and nostalgia. In reference to finances one issue which becoming more apparent is the fact that expats automatically assume that they are moving to a “like-for-like” situation with regards to the cost of living. The cost of living in Dubai is relatively higher than majority of countries in the West because it is an expensive country to live in, Mary must address this “like-for-like” mind set and inform interested applicants prior to hiring and/or through orientation. Cultural differences between East and West is noticeable in Dubai although Dubai is more lenient compared to other countries in the region, cultural clashes may cause expats to feel isolated. Reminding and reinforcing to expats that choosing to move to a region which has a different culture adaption is key first and foremost. Moving to another country will be a new experience for expats to adjust the move and being away from home may be difficult for some, Mary must take into consideration all these variables associated to loneliness.
G6PD deficiency was first discovered by scientists during the Korean War after African American soldiers developed a severe case of hemolytic anemia after taking an antimalarial drug called primaquine. Primaquine achieves its purpose to prevent malaria by stressing red blood cells. In G6PD deficiency patients, the stressed red blood cells burst due to the free radicals and the lack of G6PD enzymes to get rid of them. G6PD deficiency was noticed before the Korean War, it was just that scientists didn’t discover what it was and how it worked. According to the novel, Greek philosophers realized that some died after eating fava beans, and started to warn people from eating them. As stated in the novel, a cult believed “Eating fava beans and gnawing
Since nearly the beginning of time, adultery has been thought of as morally wrong. Marriage, on the other hand, has been thought of as a sacred institution shared by most of the people and religions of the world. In the “Lais” written by Marie de France, we are given insight into the inner workings of five adulterous affairs, six pre-marital sexual encounters, and one instance of impure thoughts. Although Marie de France does not seem to condone adultery, she writes in a manner that allows the reader to feel possible sympathy with it, depending upon the situation. In fact, she seems to separate her lays into two categories. The first category consists of extenuating circumstances in which the reader is made (allowed) to feel empathy and
of the key issues result from John’s inability to comprehend the difference between sales representative and a sales manager. He was overly enthusiastic about his position and disregarded Phil Jackson’s tips on how to be successful as a sales manager. Sales managers must be multi-taskers who plan, organize and lead the functions of all customer contact and ensures that these methods of contact maximize the profit and sales goals of the company which hires them. A salesperson is responsible only for his/her own territory – a sales manager is responsible for the entire sales force and their productivity and revenue that
Michael is happy to have his job at Buddy’s Snack Company, although he really doesn’t like sales work that much. Michael accepted this position because he felt that he wouldn’t have to work hard, and would have a lot of free time during the day. Michael was sent to coaching mainly because his customer satisfaction reports were low; in fact, they were the lowest in the company. Michael tends to give “canned” presentations and does not listen closely to the customer’s needs. Consequently, Michael makes numerous errors in new sales orders, which delays shipments and loses business and goodwill for Buddy’s Snack Company. Michael doesn’t really care since most of his customers do not spend much money and he doesn’t think it is worth his while. There has been a recent change in the company commission structure. Instead of selling to the warehouse stores and possibly earning a high commission, Michael is now forced to sell to lower volume convenience stores. In other words, he will have to sell twice as much product to earn the same amount of money. Michael does not think this change in commission is fair, and feels that the coaching session will be a waste of time. He feels that the other members of the sales team are getting all of the good leads and that is why they are so successful. Michael doesn’t socialize with others in the office and attributes others’ success and promotions to “who they know” in the company
Sales Managers ~ top sales manager from service and products with an excellent performance record. The sales managers can share techniques for sales successes over the years. In addition, the sales managers will share the knowledge of the service performed and products offered and sold by the company.
According to Paauwe & Williams (2001), sharing information and communicating have been considered the life blood of middle management. They are the pins linking the top management with the rest of the company and guiding the information flow through the organization. Furthermore, to successfully achieve organization goals or objectives, management has to establish effective communication channels through all management levels (Whetten & Cameron, 2005). In contrast, in this case there was inefficient communication between the middle manager (Beth Campbell) and the first-line manager (Richardson) in the Phoenix office, and the middle manager did not give the first-line manager clear instructions and guidelines about her new job. Even more, Richardson had not been introduced to her team officially and had not been given proper instruction about her paperwork and reports. As a result, Richardson failed to convey the organizations goals to her team and complete her sales reports on time. In addition, Richardson did not arrange for her first meeting in a professional manner, because she did not send out invitations in advance and she gave a short speech without identifying her roles and responsibilities (Booth & Cates,
To be an affective sales manager at Phoenix, Mrs. Richardson needed to be able to bring together this group of insubordinate employees who seemingly did not work well as a team. Of these employees, only a few had been meeting or exceeding expectations of the organization. More so the attitudes of the employees were so far from acceptable that there is question as to why they held the positions that they did. Alex Hoffman, top sales representative, showed little respect for Mrs. Richardson, however as he consistently brought in sales he was not a candidate to let go. Although, Mrs. Richardson still should have had a discussion with Mr. Hoffman about his actions and the fact that when other employees perceive his disrespect then they may in turn do the same. On top of that, Sarah Vega continuously showed up for work late and even missed one day per week on average. These actions are unacceptable in the workplace and worthy of termination. A third employee, Chelsea Peterson, showed absolutely no respect for her new sales manager. These sorts of actions do not deserve to go unnoticed or unpunished. Melissa Richardson should have scheduled a mandatory meeting for all employees in order to lay down the law. She needed to tell them all together as a team exactly what her expectations for
The primary responsibility of a sales manager is to direct the sales team. A sales manager serves as a guiding hand for the sales team; outlining staff training programs, developing strategies, and pushing team members to reach short-term and long-term goals (“Sales Manager” U.S. News). To be a successful sales manager, you’re going to need basic leadership skills. Good communication skills, an open-mind, creativity and determination, are just a few of the important skills necessary when it comes to managing your team. The role of a sales manager requires more than just knowing how to supervise, you need to be able to brainstorm ideas and grow with an ever-changing market.
Sales are the ultimate driver for every successful business, which makes it such an important job. Since sales is so important for business the job is filled with pressure, uncertainty and a negative perception. These difficulties can be overcome through learning the sales process and practice. The sales cycle is an eight step process beginning with prospecting, pre-call planning, approach, need identification, presenting solutions, handling resistance, gaining commitment, and finally follow up. The hardest step in the sales process is handling resistance. Many sales representatives struggle with this step because the sales rep handles resistance personally, they don’t know the answers, and it is an