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Macy's Case

Satisfactory Essays

1. Deceptive advertising
(a) Personal experience
(i) False pricing
I went to buy a pair of shows at Macy’s sometime in 2014. The company had indicated on its website that the shoes were discounted at 60 percent off the original price. The shoes cost me $29.99.
(ii) Misleading benefits
A few years ago, I purchased Activia yoghurt because one of the benefits listed was that it would boost my immune system. The company selling the brand made a claim that the yoghurt was scientifically and clinically proven to boost the immune system of those who used it.
(iii) Non-substitution of claims made
I ordered three pizzas so that we could party at home with my friends. The ad said that if you order 3 pizzas, you get the third one free of charge. However, …show more content…

In this case, the prices of most products were found to have been inflated by about 50 percent. I would have chosen to highlight the significance of the shoe rather than lie on the price if I was a marketer.
(ii) Misleading benefits
A class action lawsuit was brought against the company in 2010 by a group of consumers. The judge found that the claims were unproven, hence the company was ordered to remove the description “scientifically” and “clinically” proven from their package and lower the price accordingly. I would have preferred to focus on the existing benefits, lower the price, and aggressively advertise to boost sales rather than point to a misleading benefit and inflate the price.
(iii) Non-substitution of claims made
I reckon that it was misleading because if the offer had expired, it should have been pulled down from the website. I decided to call the sales executive of the company, who apparently defended the delivery man.

2. Critical

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