Magrec, Inc. Case Study Essay

I deal with conflict constructively should it arise with colleagues by listening to their point of view and respecting them as I would

Did you know that there is an effective way to communicate in any business? There are several ways to communicate with others. Mainly we speak to them face-to-face or over the phone either way you need to know the proper way to do so. You have customer service workers who are trained to be effective to customers if the service issues arise. “In dealing with customers, communication is essential, whether it is face-to-face, over the phone, via email or, increasingly, through online channels.” (Effective comm)

Company Q has had a large demand from their customers to provide healthy and organic foods over the last few years. They recently started offering a small variety of health and organic food items, which is a step in the right direction toward being socially responsible. They need to be more attentive to the needs and wants of their customers as it shouldn’t have taken years to bring in these demanded products. When there is a demand for products and the company doesn’t respond to that demand, it’s perceived by the consumers that the company simply doesn’t care about their needs and wants. Bringing in a selection of these products was a good start in satisfying their customers. However, with such a demand for these items, having a small and limited selection is just not enough. Expanding the line of health and organic food items will accomplish two things. First and foremost it will appease the current customers and bring in a new clientele that is health conscious, thus helping to create a healthier community and at the same time increasing sales. The higher margin on the health and organic items coupled with the increase in sales will really boost the overall profit margin of the company. Company Q does need to be sure that they don’t over price these products so as to not push away business due to overpricing.

The primary problem in this case deals with a source of tension between two employees that have recently received promotions. There are various individual factors that may be a source of conflict that the case points to; however both parties need to look beyond their own personal perspectives in order to move towards the organizational goals. In the case of Thomas Green, he certainly has a lot of maturing to do before he is able to perform well as the next stage in his career development. In the case of his supervisor, Mr. Davis, he must also learn how to help disgruntled employees fill into their position in their new roles without any personal feelings get in the way. Several observations were made as to how both employees could address the problems. However, given the fact that both employees are new to their roles, the best case solution may involve a more senior management professional getting involved and setting a good example for both employees by resolving the sources of conflict and aligning them towards organizational goals.

Option two can be justified due to the fact that it will produce the best overall results. The company image will be maintained utilizing this option. Although the company will be losing money on wasted product and labor, the consumers’ confidence will increase due to the fact that they will be ensured that safety is one of the key factors in our product. I believe stock prices will remain the same or increase once investors see how we reacted fast

Recreational Equipment Incorporated (REI) is an innovative retailer of outdoor equipment and apparel. Since 1938, the recreational retailer has strived to provide its customers with the best equipment, at reasonable prices, while supporting conservation and education initiatives. Utilizing the mission statement “We inspire, educate and outfit for a lifetime of adventure and stewardship,” REI is an exemplary example of how corporate diversity can boost a company’s productivity and innovation (REI, 2014). This case study will discuss the internal and external diversity initiatives of REI and their effect on the organization’s performance. Topics will include a general background of the organization and industry, discussions on the types of diversity in the company, organizational procedures that support diversity and an analysis of how the organization can improve in the area of diversity.

Amy has to choose between two alternatives. Once is to recall for the improvement of the products. Another option is to do nothing. Amy¡¦s first reaction is doing nothing. She could rationalize that none of her competitors were improving their products. Halsey¡¦s line of product met the CDC and OSHA guidelines. She could engage in damage control by providing excuses to the sales force and to the consumers. She also could pretend nothing happened by finishing the year with a profit plan, get her promotion and leave the mess behind. Amy could maintain the working relationship with Phil. She can use the Rights Approach to argue for her action. The right approach is focused on the individual¡¦s right to choose, her company will gain the profit but only for a short term.

Analyze the situation and prepare a recommendation for the COO. State any assumptions you make about the nature of differences in the team.

In reviewing the proposal presented by Pressco, Inc. to provide new mechanical drying equipment at a cost of $2.9 million I have considered the cash flow implications of the purchase in terms of present value of the investment and estimated resulting savings, as well as possible alternatives to purchase, and the current political climate as it affects the business issues of taxation and energy policy.

After reading the simulation, I would probably followed most of the steps that Sara had taken. Sometimes it doesn’t matter what you offer, or you do, there is always going to be that one customer who requires more than is necessary. In my opinion, as the representative, I would not have offered an apology due to a fault product. Any apologies would be due only to any inconveniences cause. But Alpha Electronics, cannot and should not apologize for a defective product which was manufactured by another company which more than like has warranty attached. Although Saradoes not have formal training in this area, she did a tremendous job in meeting the needs of this disgruntled customer. She provided great customer service without having to give aways everything.

Deciding to cease the sale of the old product is the most obvious and ethical choice. It would eliminate the contamination of HIV. However, the company would suffer immensely from this. Although I would recommend to continue to sell the old product, I would do it as ethically responsible as possible. As a member of the Institute of Management Accountants, I have to abide by the standards of ethical conduct. This case specifically addresses the issue of integrity. This product transmits AIDS, but somehow we need to be able to continue to sell the product.

It is not a customer service problem because this is service associated with the distributors. The distributors are not in house. They are not part of the

4. Why did the assistant plant manager offer his suggested change? Does it have any merit?

I would let a day pass and then request another meeting with Dinah indicating a sincere desire to work through the matter and the need to come to an understanding and agreement of how to work together and with the team moving forward. At that meeting, I would start off and thank Dinah for bringing the Partco matter to my attention. I would communicate with Dinah that I respect her strong feelings and beliefs behind her actions regarding the Partco matter but indicate that if she felt that strongly about the action step I planned to take, that she should have spoken again with me or another manager within our company instead of contacting the customer direct. She should know that by going directly to the

Last week while at work I encountered a conflict with one of my client’s whose business is transitioning. The company will be transitioning from being part of one company to its own standalone company and this requires a great deal of preparation. Since I am doing the preparation work, one of the steps is to make sure that all of this client’s direct customer base has set up their new vendor id numbers for the new standalone company. I am responsible for making sure that each customer will receive the information that they need to set this vendor id up by providing the customer managers with all of this information to send to their customer. Before the customer could set up their vendor id numbers they needed to be notified that they would have to start sending their purchase orders for batteries and purchase orders for health and beauty care on separate purchase orders. This would need to start happening by August 1st. The reason for this is because in a couple of months battery orders will begin to ship by themselves on dedicated trucks and health and beauty care products would no longer be shipping with batteries as before. I did in fact send notification of these changes to each customer manager so that they could transmit this information to their direct customer. Well unfortunately one of the customers didn’t receive this notification because the customer manager was transferring into another position and didn’t do his due diligence to make sure that the customer