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Making A Good First Impressions : Case Study

Satisfactory Essays

A. To start to create a good first impression, I walked in smiling with a an approachable manner, not to eager. I than introduced myself, thanked the buyer for taking the time out of his day and stated the company I was with. After asking if I could take a seat I gave the buyer my business card and mentioned how impressed I was with him and his partners practice. I feel that overall I did a good job with making a good first impression. For future role-plays I would more than likely do the same thing with a few changes to my mannerism as well as addressing the buyer by his name to increase the personal experience. I would also start off the conversation by asking if the buyer would mind if I took a few personal notes.
B. To gain the …show more content…

I do feel that setting specific things up to say to build rapport could take away from how genuine you sound when delivering those statements or questions. I believe I did an okay job sharing my credibility by explaining how I acquired the company and what our main goals are. I do think I could of done better with how I dressed and presented myself as well as adding more background about the company.
A. At the beginning of the meeting, I started off by asking the buyer if he did anything special to show his appreciation of his employee’s hard work. I did make sure that I asked if I could ask a few questions before hand to better understand his needs. The buyer did state that he made sure to take care of his employees in some way at the end of every year, but like to use group activities more so than individual. I made sure to make a mental note of this so that late in the presentation we were able to use the lunch spa to complete that need of his. In order to uncover all needs I should of probed a little more before just jumping into my presentation like I did. Although I did ask important needs questions, there was always more I could of asked such as “what is your usual budget for such an expense?” before getting to the end to find out he could only spend $1500.
B. I did not recap the 2-3 concerns of the buyer before starting my presentation of our services, I seemed to of jumped right in when he said he did

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