Making An Award Winning Customer Services

So as to keep customer satisfied every banker tries to provide superior services. Competition among Islamic bank rises due to the development and growing popularity of Islamic banking product in Pakistan. In the recent age Islamic banks had to face numerous challenges. First of all they have to compete with the peers and secondly they have to cope with conventional banking. Yi (1990) stated that when customers utilize any service their satisfaction is the outcome of a cumulative of perception, evaluation and psychological thinking. In the banking sector there is numerous research that evaluate customer satisfaction. towards services (Anderson and Sullivan., 1993; Brenhardt, Donthu, and Kennett, 1994; Bedal and Power, 1995; Holliday 1996; Despensa,

Abstract: Bancassurance, which basically involves banks acting as corporate agents for insurers to distribute insurance products, has evolved as a strong distribution channel in many countries. Through this paper, an attempt has been made to trace the impact of performance parameters on level of customers’ satisfaction from bancassurance services in public and private sectors banks of Haryana. The relevant data in this regard has been analyzed with help of t test, Standard deviation and mean. The results of the study have been interpreted on the basis of such analysis. The results showed that customers showed higher agreement towards the performance parameters of private sector banks and lower agreement towards the performance parameters is observed in public sector banks.

The growth of the bank’s revenue for its shareholders, is also as a result of the respect the bank has on delivering quality services, respecting the views of everyone involved in their business, having a leadership system that is easily approachable, being

When determining the bank’s future over the next five years, one must analyze what the bank needs to focus on in order to achieve the individual goals. The bank’s mission is to work towards offering its customers the one-stop financial shop concept delivered with an unexpected, unsurpassed level of customer service. In order to achieve this mission, FirstBank must be able to continue to strive to be better and never settle.

My customer service and negotiation skills were well demonstrated during my job at UNDP. I collaborated and worked with the United Nations Mission in Nepal (UNMIN) as a member of the UN Registration and Verification Team, and interviewed more than 4000 People's Liberation Army (PLA) of the Communist Party of Nepal-Maoist (CPN/M), and contributed to the development of a National Reintegration Policy for former PLA. I provided technical advice to relevant stakeholders, and when required any peacekeeping or monitor team, on effective tools for Recovery and DDR (Disarmament, Demobilization, and Reintegration) management. I advised on "lessons learned" and "best practices" in the use of different program management/strategies in Post Recovery and

American Express is one of the largest credit card companies in the world and maintains its lead over other companies by offering cutting edge, world class customer service. As other companies go to computerized customer service programs, or programs based in other parts of the world, American Express has trained customer service reps to actively engage with customers and take the time to learn more about its customers. By developing customer relationships, attempting to give standardized quality and introducing programs which benefit its consumers, American Express has developed its service quality perception as one the most well-respected banking organizations in the world.

Today, banking industry plays a major role in the financial sector and does its business in a highly competitive environment with very low interest margins due to high competitiveness of the industry. Every bank in the industry is equipped with a high tech IT platform and operates its network for the benefit of its customers. A bank offers many products and services to increase its market share and focuses on customer service as the competitive advantage to grab more business.

Bank facilitates and behaves nicely with good looking, rich, educated people and who have high investment while the bank does not behave nicely with its poor customers who have fewer investments in MCB so it is the weak point of MCB. To minimize this weakness bank should behave well with their poor customers. And the bank employees should try to behave equally with all the customers.

As a result, a new service “Tawasul” launched in the market and the reason why the Bank choose it as their competitive advantage because it provide all the differences a competitive advantage should hold and as will it met the banks objectives. As a service that is different “Tawasul” have it all. It is Important to the customer, distinctive as no other bank in the same market provide the same, superior .communicable, pre-emptive as it’s not easy to be cloned, affordable to customers and finally profitable to the Bank.

Generic Treatment: Customer facing bank employees get generic details from system for customers. Therefore, bank employees could not understand customers’ need. This leads to very generic treatment, irrespective of profile and lifetime value.

The financial services of Citibank, has been successful in providing extensive service to customers by offering them a comprehensive set of policies, programs and benefits to meet the changing needs of a wide spectrum of individuals. They commit themselves to meeting the needs of customers and businesses in the area of credit cards, personal

Most of the respondents strongly agreed that customers are efficiently assessed for their capacity; many them agreed that services offered at commercial banks are of high quality, employees are satisfied with their work surrounding. A majority also agreed that cost of lending and repaying loan are effective to clients” (Pharm, 2010).

Retail segment of banking has brought products and services closer to customers at school campuses, hospitals, shopping malls, and petrol stations. Service payment of utilities, payment of mobile phone unit transfers, payment of insurance fees and money transfers have characterised retail service delivery in the industry. Other electronic transactions such as e-cards, e-statements, credit cards, debit cards and visa cards have been widely introduced into commercial banking service delivery.

Banking in today’s era is in process of upgrading itself by joining the wave of latest technologies and trends. Currently, it is in the midst of chaos and disruptions and is in process of reshaping its business models to alienate the traditional processes. The driving force for Banks to adopt such changes can be a. Changing customer needs, b. Optimization of cost and Banking Operations, c. Digitization and Automation, d. Streamlining of complex and lengthy processes and e. New competitors in the industry.

Employees/representatives of an excellent bank will never be too busy to respond to customers ' requests.