Making Healthcare Delivery More Patient Centered Is Not An Easy Process

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Making healthcare delivery more patient-centered is not an easy process. Patient centeredness is one of the six interrelated factors constituting high quality-care identified by 2000 Institute of Medicine report. Patient-centered care can be defined as a healthcare setting in which patients are encouraged to be actively involved in their care, with a physical environment that promotes patient comfort and staff who are dedicated to meeting the physical, emotional, and spiritual needs of patients (Charmel & Frampton, 2008). In addition, the Institute of Medicine defined patient centeredness as providing care that is respectful of and responsive to individual patient needs, preferences, and values ensuring that patient values guide all clinical conditions (Institute of Medicine, 2001). Healthcare organizations developed different models and strategies on how to provide patient centered care. But the Institute of Medicine recommended that what is really needed is a planned-care system in which patient’s needs are anticipated in the context of a collaborative relationship between professionals and the patients they serve. The concept of patient-centered care can be described using the model developed by Wagner: The Chronic Care Model. The Chronic Care Model is proactive and its main focused is to keep the person with chronic illness as healthy as possible. Within this model, six major elements interact to produce high-quality care and evidenced based interventions for patient.

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