Making the Change: Switching to Handheld POS

These platforms are currently at a 50% installation rate as of March 2016, and Sonic expects to see the rest of its locations operating with these new systems by the end of 2017. Their point of sale system is different than others in the QSR industry in that it offers a more customized experience for customers, while also streamlining service and reducing waste (Murphy). This point of sale system also has the future potential to connect to customer’s mobile phones for further descriptions, while also featuring a touch screen for ease of access. This new technology will replace a system that is currently over 20 years old - Sonic may sometimes brand using their “retro” vibe, but antiquated systems set no one up for success (Kelso). This new technology is also said to drive their average check upwards by several points; Chairman, Chief Executive, and President, J. Clifford Hudson, reported not only a 2.2 percent increase in stores who had begun using this new technology, but also stated a whopping 33.8 percent rise in profits, for the same time period. This increase in profits can be related to the fact that the new POS system is not only beneficial for the customer, but also for the restaurant and employees - while minimizing waste, it also makes some things such as theft, miscommunication, and

Mobile point of sale is a wireless device that works as a cash register or POS terminal. MPOS allow peer to peer services industries to control financial issues in different place, which could improve the customer experience (CX).For example, customers could order items at any spots in the shop since the retailers could make order at anywhere in the shop recently with mobile POS device. According to Margaret Rouse, an mPOS can also be cost-effective, allowing a small business owner to conduct transactions without having to invest in an electronic register or pay someone to support the

Depending on what type of business will depend on what type of OMM system they will pick to help them run their business. Resurants will usually have a POS system that will help them organize their menu and make it easier to track their food costs and ordering transactions. Each business can set the pos system to be compatiable with their business. For instance Taco Bell and Subway 's both have the POS system, however very differernt menus. Being able to customize the system give them an advantage to be able to have their own style for the employess to learn and master. They tend to keep the systems simple because it is easier for the staff to learn and understand. The POS sysetems can track labor costs, food costs, inventory, and sales. Which give any member of management an advantage to running a lower cost store or

1. With Katie being the general manager she needs to get her staff under her jurisdiction and control how things are running in the dining area. Her first solution should be having her staff trained more on the POS system and test their knowledge on the system before the system is put to use in the dining area. Her second solution could be having a meeting with her staff and discuss what they like and dislike about the POS system and what she could do to make using the POS easier and simpler for her staff. Her third solution could be enforcing rules that would lower problems in the dining area such as making sure everyone is using the POS system and if they don’t there will be consequence if they don’t. Her last solution could be her taking

Discussion: The system’s administrative infrastructure shall be installed and tested before the software is connected to any POS stations. Training for administrative personnel will be conducted in three separate sessions at each Kudler location, in order to ensure that all backroom employees are not away from their duties at the same time. (Alternatively, training can be conducted after regular business hours, if Kudler Fine Foods would prefer this method.) Once the infrastructure is firmly in place, POS stations will be connected to the system and tested one at a time. This should require no additional training for the cashiers – the duty manager will be responsible for informing them about the new functionality of the card readers as they report for work.

Many businesses are implementing technology to combat wage increases and remain competitive. Many larger retailers, such as Walmart and Kroger, have effectively maintained self-checkouts for customers for years. The self-checkout area may have four to six registers, manned by one associate. Larger gas stations are implementing new technologies, as well. Quick Trip(QT) has installed a system that allows the user to order food and drink by touch screen, print a ticket and pay at the regular counter, eliminating the need for extra cashiers and registers. They serve a variety of items such as specialty coffees, smoothies, pretzels, pizza, sandwiches, ice cream and more with their user-friendly system. In addition, pay at the pump has provided relief at long lines of gas stations for years. Restaurants such as Wendy’s, McDonalds, and Panera bread are currently investing in kiosk to serve the future needs of their customers. Wendy’s will have 6,000 locations equipped with kiosk by the end of 2016. "With the pressure on wages and minimum wage increasing in some places, (restaurants) are motivated," said Bob Welcher, president of Restaurant Consultants Inc. "From an operational standpoint, I can see the advantages." Welcher also adds that “The kiosks are more precise. They always are courteous. They always show up to work on time." (Malone, JD. "Wendy's embraces self-order kiosks." Columbus Dispatch, The (OH) 17 May 2016: Newspaper Source. Web. 9 Dec. 2016.)

Point of Sale (POS) data systems have allowed the supermarkets and supercenters, to be able to better understand the consumer purchasing behaviors. This has allowed the stores

Restaurant customers search for restaurants on their phones, receive marketing messages digitally, use the Internet for customer service and research restaurants by reading online restaurant reviews. People place carryout and delivery orders online, buy eCommerce products from restaurant websites and look for restaurant menus online. If you 're not engaged in online marketing, your restaurant won’t be visible to most customers, even if they 're walking by your business but with their eyes glued to their phone screens.

Portability of the customer rewards program is also critical to the evolution of Kudler Fine Foods. The group recommends that Kudler use a web-based Point of Sale system that will use the web browser to access and update data. This will also give the organization some disaster recovery and contingency options in the future. The use of many portable devices including tablets, laptops, and smartphone’s will give the organization portability and contingency with little to no application configuration.

More and more people like to eat outside in a restaurant. Restaurant services can help people establish the satisfaction of ingredients, provide considerate services, and save customers’ time. The restaurant industry occupies an important place in the service industry, and because the demand of customers is increasing, the demand on the level of service is becoming greater. The stages of the industry’s life cycle are typically separated into three stages: beginning, maturity, and recession. The restaurant industry is clearly in the maturity stage. For now, people usually can find what they want by using some Apps, and find the restaurants near them. It is convenient for people to eat in a restaurant. The trend of restaurant will be continued in next five years. The charts(4) below showed the restaurant industry sales have been increasing since 1970, and the restaurant sales was $709.2 billion dollars, the sales of restaurant industry included commercial restaurant services, eating places, bars and taverns, managed services, lodging places and retail, vending, recreation, mobile. Commercial restaurant services occupied the most sales from restaurant industry. The major emerging trend in restaurant industry is the way we manage restaurant, more and more technological products were used in restaurant, we use tablet to order food. Restaurant were using advanced technique to have a better dining experience, like the

The way we used to service our customers was creating far too many mistakes and frustration. We intend to bring harmony back to our restaurants by allowing the customers to input their own orders into our new system. By placing the responsibility in the customer’s hands, our employees will be able to focus more on the preparation of the food. This will alleviate many of the errors currently being made which in turn will bring down the stress level within the work environment. We are preparing for there to be a learning curve and possibly some confusion. A training program is already being created. This program will allow our employees to ease into the new system without a huge transitional period.

The strength in the existing information system is that the modules that are installed reduce the manual data entry, thus eliminating unnecessary errors to the information, by allowing the modules to share information provided by the point-of sale machines. The POS system itself is a major benefit to the IT system as a whole, due to the number of transactions it is

Technological environment shows that there is more Point of Sales systems available with electronic shelf labels and scanner. In addition, self-checkout registers and advertising through mobile apps are getting more common.

This new system will allow customers to input their own orders allowing staff to focus on preparing orders. With the new system, it will eliminate pressure as a result of preventing you from being overwhelmed with complaints about wait times or lengthy lines. There will be no waiting for customers to decide what they want to order or others complaining about them taking too long to place an order. The plan is to put the system into operation within the

This allows customers to order their items, via an app or website and they will be ready to pick up with the customer gets to the store. This system will work for both “to-go” orders as well as “eat in”. They also have kiosks in the store itself so that customers are able to place their orders without having to go to the service counter, allowing more employees in the kitchen. This effort to reduce, “long wait times, order inaccuracy and crowding in the order, pickup and payment environments” has so far been a success (Mottl