Malaysia's Smart Tunnel

• Select a service user and provide a more detailed explanation of the stage of development which relates to the individual you have chosen.

These tasks go hand and hand with the City Public Works Drainage Division which administrates permits, and is responsible for the implementation and the execution of stormwater best management practices through the use of various resources such as personnel, and medium and heavy equipment. Public Works maintains more than 350 miles of storm sewer drainage system within the City and approximately 150 miles of drainage ditches and thousands of storm water inlets. Public Works crews work continually throughout the year removing trash and debris, mowing drainage ditches, vacuuming stormwater inlets, as well as other tasks to maintain a healthy drainage infrastructure. Unfortunately, the City is faced with the challenges of sustaining its extensive MS4 program and existing drainage infrastructure due to the lack of additional financial resources. Certain sections of the City’s drainage system are more than 50 years old and deteriorating. As the City continues to grow and expand, the need for repairs, retrofitting and maintaining the City’s existing infrastructure is as equally important as creating new capital projects.

Finally, after aligning all of the services with the mission, assessing them for market growth, and examining their financials, the strategists should establish the probability and reality for success. Does LMC have the necessary internal and external capabilities for developing, continuing, or divesting in a service? Do they have the appropriate human and operational capital if investments are needed? In a nutshell, the goals of each service needs to be assessed for reality, and if success is actually obtainable.

Throughout the course of history there have been many advances in the world of infrastructure, mostly occurring in the 1800’s and the 1900’s. Infrastructure is defined as the basic physical and organizational structure needed for the operation of a society or enterprise, or the services and facilities necessary for an economy to function. This definition shows how important infrastructure is to people’s lives today. It affects how people live, travel, and communicate with one another. Three men who made huge contributions in the world of infrastructure were Robert Moses, Richard Ravitch and Othmar Hermann Ammann. All three of these men were involved in designing numerous landmarks, highways, bridges, tunnels, and other forms of infrastructure that today we take for granted. Although all of these men were involved in infrastructure in the New York metropolitan area, their contributions, personalities, and the public’s opinion of them were all different.

Can you provide examples from your Service, how or what activities, that the Agency provides that encourages meaningful involvement in each of the 3 service levels (individual, program and Organizational level)?

In recent years, the City of Orem’s storm drains have occasionally become filled during periods of heavy rainfall. The filling of the storm drains has backed up water to such an extent that homes, particularly those in low-lying areas, become flooded, causing substantial damage to basements and the foundation of the homes. In a prior interview with Orem City’s Storm Water Field Supervisor, Rick Sabey, he responded that these irregular downpours overfill our city’s sumps1. Mr. Sabey feels that no city creates and designs their storm drain system based on something that rarely happens. “Most cities model [storm drains] after 10-year storms3.” In 2013, the City of Orem began designing precautions to better improve the

These should be consistent with the service user’s level of understanding and preferred way of communicating.

We wanted to be clearer in defining our services and streamline the process. We wanted

Chicago, Illinois is home of the Cubs, Oprah and most notably it has a skyline filled with amazing skyscrapers. It was in this city that stone masonry, due to its tendency to be very heavy and needing a strong foundation and also its low tensile strength, was enthusiastically replaced by the steel skeleton of the world’s first skyscraper, the Home Insurance Building. This American city currently boasts of another feat, the world’s tallest building designed by a woman. Jeanne Gang designed the mixed-use high-rise, Aqua Tower (fig.1) for the urban setting of Chicago. Aqua Tower is the greenest and most appealing skyscraper in a place that has inspired some of the country’s greatest architecture. By using digital tools, Gang has fused traditional methods of building with an organic and sculptural façade that a few years ago would not have been achievable.

An initial assessment is completed as service user come into the service where service users ability and communication methods are established. In my service each service user have these details recorded on Initial Assessment for which could be located in their Annual File sec. 2. Everyone involved in the care of the service user is made aware of their baseline and needs as well as preferred methods of communication and these are to be met, and through time and careful observation, a more detailed support plan can then be developed.

3. Supplier service and responsiveness- ensue that all suppliers of equipment and components employed in our products/ services are evaluated as to their abilities to provide satisfactory responses to technical queries within an efficient time.

Our transportation system, quite arguably, may embody our most vital system, as Infrastructure and Democracy clarifies, “access is the hallmark of a great infrastructure” (Jones, Reinecke). By great contrast, our roads remain a current issue. 42 percent of America’s urban highways remain congested, costing the United States 101 billion dollars in wasted time and fuel each year. Also, the32 percent of roads, in poor or mediocre condition, cost the average traveler $324 per year (American Infrastructure Report Card). Unfortunately, updating the highway systems seems longer than it may seem, as the Government Accountability Office (GAO) estimates that from proposal to completion most highways will need nine to nineteen years to fix (Leduc, Wilson 129). In addition to the roads, our bridges are failing just as much. One of every nine bridges within the United States is categorized as structurally deficient. The average bridge 42 years old, and in order to eliminate the bridge renovation backlog, our country would need to invest twenty and a half billion dollars until 2028 (American Infrastructure Report Card). However, in 2013, the United States only invested 12.8 billion dollars in bridge reconstruction and repair (American Infrastructure Report Card). Also, our countries transit

Services are provided by highly qualified, cooperating with each other, mutually respectful and stable staff,

Service Level - The IT department needs to service the organization in terms of help desk and design and implementation of applications and technologies.

Construction of no porous highway surfaces and pavements areas have high possibility of modifying the hydrological cycle with larger volumes of runoff being conveyed over short periods of time at increased flow rates to nearby water courses. Highway drainage has been designed to rapidly remove surface runoff from the carriageway and discharge directly and positively into nearest watercourses. It is now recognised that runoff from highways contains range of pollutants which have negative impacts on watercourses such as vehicle derived exhaust emissions, fuel and lubricant losses tyre and car fabric losses . Ground paving in leading to flooding, water pollution and situation is likely to get worse as climate changes. Drainage need to be designed to keep to water on site longer and allow percolation as a result reducing pollution and flooding. If possible water should be stored and used. The existing drainage system on A45/A46 Tollbar junction is a combination of piped system, kerbs and gullies discharging to carrier pipes and surface water channels discharging into carrier pipes network. Runoff collected from the junction finally discharge into river Avon. The present drainage system has no special features to make it sustainable. The system does not have oil/petrol interceptors or any device for controlling pollution. There are no measures to deal with accidental spillage, which will discharge into river Avon.