Management Case Study Essay

2372 Words Mar 12th, 2014 10 Pages
MGF10101- Introduction to management, Semester 1, Assignment 2.

Case Study: Sir Charles Wilberforce Hospital.

1. Table of Contents.
2. Executive Summary
3. Problem identification Analysis
Inadequate communication channels
Unmotivated staff
Insufficient leadership abilities
Lack of teamwork

4. Statement of major problems
Inadequate communication channels
Unmotivated staff
Insufficient leadership abilities

5. Generations and evaluation of alternative solutions
Inadequate communication channels
Regular work meetings
Consultative management style
Unmotivated staff
Goal setting
Job design
Reward and recognition
Insufficient leadership abilities
Retrain Keith
Dismiss Keith
…show more content…
Insufficient leadership abilities
Keith lacks major leadership qualities, as the organisational layout he uses is to tell employees what to do, depriving them of guidance and support. The Hersey Situations leadership model suggests that leadership focuses on follower’s readiness (Hersey, Blanchard & Johnson, 2001). This theory suggests that at Sir Charles Wilberforce, if the employees feel they are unable to complete a task Keith should give those clear and specific instructions. If they are willing and confident Keith needs to provide them display high task orientation, and if employees feel able but are unwilling Keith would need to use a supportive approach.

Lack of teamwork
The teamwork environment of delegating tasks amongst of employees was not addressed by Keith. He believed that employees needed to finish work on time, plan menus monthly and take on cleaning responsibilities, whereas, the use of team work would have provided a better suited time managed system. Through having each employee assist with cleaning duties, planning menus, helping out another if time was short as well as assisting each other to get all food out and made the kitchen would be less chaotic. This would have assisted with issues if someone was ill, allowing more than one person to prepare greater portions of meals.

4. Statement of Major Problems
The three major problems that are brought to the attention at Sir Charles Wilberforce Hospital are:
Inadequate communication

More about Management Case Study Essay

Open Document