Management - Efficiency and Effectiveness Essay

1629 WordsJul 5, 20117 Pages
A manager, as defined by Bergman, Coulter, Robbins and Stagg (2009), is someone who coordinates and oversees the work of others so that organisational goals can be accomplished. Further to this definition management, which is essentially what mangers do, involves ensuring that work activities are completed efficiently and effectively. There are three specific categorisation models to explain what exactly it is that managers do: • Management Functions (Henry Fayol) • Management Roles (Henry Mintzberg) • Management Skills (Robert L. Katz) Throughout this assignment reference will be made to Ms Williams, a middle manager working for The National Library of Australia, whom I interviewed in order to examine these aspects of Ms Williams’…show more content…
Organising responses to approximately 16,000 enquires per year is a very important part of Ms Williams job. To help accomplish this efficiently Ms Williams in involved in implementing PC software to aid staff in responding to enquiries as well as writing guidelines and manuals to assist staff members. The effectiveness of Ms Williams’ team in measured through process implemented by Ms Williams to ensure enquires are answered within service charter deadlines. The effectiveness of the organisation can also be monitored through Fayol’s controlling function. Ms Williams is in charge of conducting daily checks of enquiries waiting to be answered and following up with overdue enquiries as well as any complaints the library has received to ensure organisational goals are achieved. Further to Fayol’s five functions of management Henry Mintzberg, a prominent management researcher, observed managers at work and concluded that there are ten management roles or ten specific categories of management behaviour which fall into three different categories: • Interpersonal (Figurehead, Leader, Liaison) – Involve people and other duties that are ceremonial and symbolic in nature • Informational (Disseminator, Monitor, Spokesperson) – Involve receiving, collecting and disseminating
Open Document