Management Model Of Mm Williams

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RM Williams, Collins St May 2015 to present

M. Williams is an iconic Australian company that was started in the 1930's by Reginald Williams. There are currently over 60 stores across Australia, employing over 660 staff Australia wide.

• Formed part of the management team ensure any customers enjoyed a complete shopping experience whilst delivering and executing strategies to grow sales in line with regional management expectations.

• Analysed weekly and monthly budgets and translated into KPIs so that each individual member were aware of the budgets and the actions as well as accountability needed to achieve these goals.

• Upheld the brand ethos, culture and history when dealing with clients/customers.

• Established
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• Maintained, monitored and continuously managed forecasted budget goals.

• Liaised regularly with the State Manager to ensure that the store was on track to meeting budget and expectations, and to discuss any issues such as the availability of stock and quality management.

• Monitored stock and inventory levels, completed mark-downs and led in store promotions to reduce stock.

• Monitored trends in the market, interacted closely with customers to understand their needs, and utilised this insight to aid with future product planning.

• Educated sales staff on marketing initiatives, product placement, lifestyle concepts, and product knowledge, as well as customer service and up-selling products/services.

• Provided leadership to 6 staff, managing staff rostering, performance goals and day to day staffing needs.

Anthea Crawford, David Jones Mar 2013 to Sept 2013

Anthea Crawford Australia is available at freestanding boutiques in Melbourne and Sydney, and across 25 David Jones and Myer department stores throughout

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