Management and Conflict Resolution

Although many of us go great lengths to avoid it, sometimes it is just inevitable. People in the workplace setting will always have different ideas, values, and attitudes than others around them. A conflict can arouse in any given setting, and the affect it can have on those involved can either be negative or positive. Depending on the approach and strategies utilized during and after a conflict will determine the result of the conflict. Conflict helps people recognize legitimate differences within an organization or profession and serves as a powerful motivator to improve performance and effectiveness, as well as satisfaction (CCN, 2017). This paper will identify and explore a particular recurring conflict in the

Conflict adds a competitive edge as employees within conflict are generally more productive. Even as conflict adds a higher level of tension it creates stronger teams that are more prepared to address conflict. Intergroup conflict is when

In this paper I will discuss the conflict that is occurring at General Hospital, the conflict management styles that are evident in the case, and how General Hospital could have used teams to address the cost reductions needed to stay competitive. I will also describe how the CEO of General Hospital, Mike Hammer can us negotiation skills to get buy-in for the cost reductions and finally I will recommend a strategy for Hammer to resolve the problem.

A positive conflicts have a positive consequence, it helps in making better decision and to be aware of the external environment. Most of the time, the employees are affected by the magnitude of negative results. Leaders need to recognize the main six conditions that cause conflict in an organization which are interdependency, differentiation, scarce resources, incompatible goals, ambiguous rules and communication problem. Once the cause of the conflict is known leaders or employees could apply the five category model which are problem solving, forcing, yielding, avoidance and compromising tactics to resolve conflicts. In some situation, a third party might be involved to resolve a conflict as a mediation, arbitration or inquisition and use the conflict management approaches.

What is conflict? Even something as basic as a universal definition for the word conflict seems to vary from source to source. A literature review focusing on conflict defined it as “the interaction of interdependent people who perceive incompatibility and the possibility of interference from others as a result of this incompatibility” (Brinkert 2010). Often times the disagreement results not from a concrete difference, but rather a difference in perception (Ellis & Abbott 2012). One of the most important factors effecting conflict management is the resolution style used. The most often used tool for classifying how conflict is managed is the Thomas-Kilmann Conflict Mode Instrument (Iglesias & Vallejo 2012).

As the expression of employees' dissatisfaction and differences with employers, conflict is regarded as bad and irrational for the organization and should be kept down through some forcible ways. Conflict can arise from employees' misunderstanding of the direction of the organisation or the poor communication between the staff and the management, enabling employees to substitute alternative agendas instead of the organisation's agenda (Bray, Deery, Walsh and Waring, 2005). Moreover, conflicts can arise from the poor management that caused by the management's failure to identify and meet employees' basic needs.

According to Spector "behavior comes from both the individual and the organization context in which the individual work. Management needs to appreciate their employee and recognize them for their performance. Employees need to know they are appreciated and when they make a mistake management needs to communicate with them using a calm voice instead of a harsh voice. Management action and interaction with employees affects the organization changes.

Conflict is “an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from others in achieving their goals” (Hocker, 1991). There are two basic types of conflicts: substantive and emotional. According to Schermerhorn et.al., substantive conflict is a fundamental disagreement over ends or goals to be pursued and the means for their

Conflict occurs in organizations whenever a difference of opinions exists. People disagree over many things including but not limited to, policies and procedures, the overall direction of the company, and distribution of rewards. This type of conflict is substantive conflict, as described in our reading text organizational behavior as a, "fundamental disagreement over ends or goals to be pursued". The second type of conflict is emotional conflict; which involves, "interpersonal difficulties that arise over feelings of anger, mistrust, dislike, fear, resentment, and the like." This type of conflict occurs when two or more persons do not see eye to eye or simply do not get along for whatever reason.

This paper provides the reader with information on conflict, the levels and the components. The paper will provide information on how conflict can manifest in an organization or team. It will discuss conflict resolution which it the final component of conflict and provide information on identification of the issue. Baack advises that not all conflict is the same and outlines four levels of conflict, which are intrapersonal, interpersonal, intragroup and intergroup. (Baack, 2012) Conflict that is intrapersonal is the conflict that resides on an individual level. The conflict or battle that has an individual torn between choices that a right or wrong. The conflict between two or more individuals has a classification as interpersonal. Blau

Conflict or disagreement over the range of issues has become inherent aspect of modern organisational life. People from different cultural and education background work in an organisation. People working in an organisation may possess different goal and interest. People working in organisation may tend to different over a range of issues including organisational politics, organisational procedure, personal preference or political preference. It is also argued that conflict is essential characteristics of organisational life. Role of manager is paramount with regard to negotiating the conflict that arises in organisational life (http://www.sagepub.com/). Often lack of

Intrapersonal conflict reveals itself through different individual attitudes and behaviours. Most of these attitudes and behaviours may originate from self-induced, emotional or inner feelings which may include frustration and emotional instability. These attitudes or behaviours may lead to absenteeism and destructive behaviour among individuals in an organization (Hughes, 2001). Poor attitudes and behaviours which result from intrapersonal conflict usually decrease the performance and efficiency of an organization. On the other hand when it is managed in the right manner it helps individuals promote capacity to adapt and attain a balance in the working relations with the organization.

Conflict is inescapable, having the ability to recognize, understand, and resolve conflicts are important in both personal and professional lives. Myatt (2012) states that conflict in the workplace is unavoidable; if left unresolved, workplace conflict may result in loss of productivity and the creation of barriers that can inhibit creativity, cooperation, and collaboration. It is vital to embrace conflict and address problems through effective conflict-resolution tactics because if not handled appropriately, conflict will escalate. “If not handled properly, conflict may significantly affect employee morale, increase turnover, and even result in litigation, ultimately affecting the overall well-being of

Conflict is a "state of disharmony brought about by differences of impulses, desires, or tendencies" (Rayeski & Bryant, 1994). Although many people and organizations view conflict as an activity that is usually negative and should be avoided, conflict is a natural result of people working

Organisational conflicts are characterised by a variety of factors and in particular behavioural. These may take different forms depending on the nature in which they are portrayed. They could either be written, oral or physical. The oral behaviour that manifests conflict in the organisation involves a case where the employees engage in exchange of unpleasant words that display the existence of the conflict. Secondly, the conflict may be in the form of written documents that bear evidence of conflict (Popejoy 2002). Such documents may be in form of e-mails that are exchanged between the parties in conflict in the organisation. Finally, the conflict in the organisation may be portrayed in terms of physical confrontation among the employees and this is the highest limit that the conflict in the organisation can be portrayed through (Popejoy 2002).