Management and Job Description

1311 Words May 18th, 2012 6 Pages
Human Resource Management
Lecturer: Dr. Salmiah Mohamad Amin
Group assignment: cases studies
Carter cleaning company
Hotel Paris case
Group Member:
Yaser Hassan Al-Quadhi MH112130
Zaid Alfayad MH112084
Tounsi Marwa MH102259
Amri Yanuar MH102204
Hassan Nematzadeh MH111001
Mina Soltanabady MH102047

The Hotel Paris Case:
Job Description

The Hotel Paris Case:
Question 1: Based on the hotel 's stated strategy, list at least four important employee behaviors for the Hotel Paris 's staff.
The hotel Paris’s competitive strategy is “To use superior guest service to differentiate the Hotel Paris properties, and to thereby increase the length of stay and return rate of
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* Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management may be required. * Guest service trade certification is available, but voluntary, in all provinces and the Yukon from the Tourism Education Council. Services available in the community and respond to guests ' complaints
Additional Information * Progression to senior positions in the hospitality industry is possible with additional training and experience.

The Carter Cleaning Company
Job description

The Carter Cleaning Company
Question 1: What should be the format and final form of the store manager’s job description?

There is no standard format as to what should be included in the job description of store manager but most job descriptions cover the following sections * Job identification * Job summary * Responsibilities and Duties * Authority of incumbent * Standards of performance * Working conditions * Job specification
Question 2: Is it practical to specify standards and procedures in the body of the job description, or should these be kept separate?
Not all the standards and procedures are important to mention in the body of job description except the ones that are relevant and important for the applicants to know

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