Management and Leadership

Every business needs to have controls in place to remain competitive and survive in business. Without controls, the company would operate in chaos for a short period before the business collapses. When operating a business, a

Starbucks uses a variety of organizations and resources to help ensure that the company remains one of the world’s most popular companies. There are process that are put into place within and outside of the company that focus on what can help improve the already business savoy corporation.

Starbucks has many different employees, in order for the communication to run smoothly between all of these there needs to be some form of organisation within the business. From doing some research I found that they in fact use the matrix structure. This structure ensures that the CEO isn’t dealing with all of the problems within the business. The employees turn to the person above them in the structure.

The employees of Starbucks--Howard Schultz refers to them as the most important asset--are trained to open a new world of coffee for customers. Howard Schultz wants customers to perceive Starbucks as a friendly environment. He treats his employees exceptionally well too. Starbucks offers full health benefits and stock options to its workforce (Bollier 167). The employees are treated with great appreciation; they have no other reason why they shouldn’t treat the customers with respect in a Starbucks restaurant.

Management and leadership are quintessential concepts in the life of an organisation. Both concepts share the same principle of how authoritative power influence and shape employees, however, each has its own distinctive feature the enable to differ from one another. This essay, however, I will not go further in the discussion of how management and leadership similar or dissimilar, but rather on how each concept has impacted on myself as a member of an organisation. The basis of each concept will be viewed on a theoretical standard and integrated with my personal real-life experiences. In addition, it is important to note that the limitation of an organisation in this essay will not be restricted in a work environment, but also expanded to

The Starbucks Corporation presents a strong appeal for potential customers and employees because it has a strong organizational culture based on its values, which include “ethical sourcing, environmental stewardship and community

Their mission, vision and values strives towards attaining the utmost respect and brand recognition for its coffee and distinctive beverages. To such a degree, Starbucks continued to amplify their franchises, innovation process of new merchandise outline and increase current customer satisfaction levels in order to abstain from losing market share against the competition. Together with the company’s beliefs, Starbucks claims that not only are customer requests and needs a top priority, but its employees are vital towards it success.

Starbucks known success is due to its partners know as its employees and its customers. That is why the transformational leadership style is recognized at Starbucks because of their developed business processes and the power tactic used that ensure organizational culture of the company.

Starbucks is concentrated on providing its customers with a relaxing and attractive social atmosphere. It offers high quality coffees, teas and other products that benefit their targeted market as well as creating a great working environment for its employees. The Starbucks Company has specific visions and goals, missions and values that they want to reach through being a responsible organization. It is their vision for the future to uphold their customers, partners, and suppliers to create a positive change. By doing this they see themselves as innovators and leaders in the industry by becoming contributors to society as a whole and by creating a sustainable and healthy environment so that the company and the people they affect can grow

Starbucks wants to have a unique relationship with their staff and letting them understand the primary target to exceed the expectations of the employees and customers. Employee at Starbucks were treated as a business partners and never a commodities.

Starbucks have one vision from day one to present, which is to be the premier provider for the world’s finest coffee. In doing so they also achieved being one of the most recognized brand and maintained principles and values form the first step of planting the coffee seed to handing a cup of coffee to their customers. Starbucks are very fond to their employee who they call their partners. They focus a lot on the happiness of their partners since they believe that happy employees will create a better environment and experience for the customers. They strive to be the most appreciated and positively graded coffee brands by all the different class levels of customers and employees around the world.

Starbucks organizational structure has been rearranged to better accommodate customer satisfaction. Schultz, CEO of Starbucks announced the expansion of their matrix organization structure. They will operate under four U.S. divisions: Western/Pacific, Southeast/Plains, Northeast/Atlantic and Northwest/Mountain (Schultz, 2008). There are some major advantages for this kind of organizational structure which include maximized communication channels. Once the appropriate adjustments are made, Schultz believes that Starbucks will be able to develop products specifically to market appeal. The continual support in the Starbucks organizational structure support functions operating being their own department and supporting shared visions and goals

The importance of keeping Starbucks the leading company in the world depends on accurate records with the stores that represent them. To do this they have many policies and procedures that each store must follow and have set controls in place to ensure that they do follow them. By understanding how each of these controls work gives managers a better understanding of

At Starbucks they value an employee first outlook. This is portrayed in all aspects of the company from hiring, training, labor relations, etc. Schultz believes “employee experience matters at Starbucks because the company recognizes competitors can replicate the products Starbucks serves, but competitors can’t replicate the Starbucks people serving their products to customers” (The Starbucks, 2007). One of their main beliefs is that surely the customer will be treated well, if the employee is.

Starbucks is the leader in the coffee retailing market, with purchasing and roasting top quality coffee beans. It has created a well respected brand with a dynamic