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Management and Sem1 Personnel Resourcing

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13-14 SEM1 Personnel Resourcing CASE: RETENTION MANAGEMENT Case requirements: 1. Conduct an analysis of information contained in Tanglewood employee satisfaction surveys and exit interviews to determine which factors are likely to lead to premature employee separations. 2. Use information provided in the case to determine if the turnover is functional or dysfunctional for Tanglewood as a whole 3. Suggest additional forms of information that Tanglewood might want to collect from their employees to improve their understanding of the turnover situation. 4. Describe concrete steps Tanglewood might take to reduce employee turnover. Case Objectives Voluntary turnover is the final stage of the employment relationship. When voluntary …show more content…

The survey was initiated to give employees an opportunity to express their feelings about key topics that Tanglewood think will benefit employees. Given the overall organisational culture, employee satisfaction is an important issue. Emerson and Wood send bulk e-mails to all store managers to encourage them to get a 100% response rate from their employees. However, it is common for less than 50% of the employees to complete surveys. An example of the survey is contained in the Appendix. The survey asks questions that can be broken down into four major topics, as follows: Supervisor satisfaction The supervisor satisfaction questions encourage employees to describe their relationship with their immediate supervisor and the extent to which they are satisfied with the direction they receive on a day to day basis. Tanglewood spends a great deal of money training supervisors on the “Tanglewood way” so they are especially concerned that these principles are carried out in practice. Work satisfaction Work satisfaction relates primarily to the degree to which employees believe that their tasks are interesting, fulfilling, and contribute to a meaningful life. The participatory system at Tanglewood puts a great deal of responsibility on employees to make their work enjoyable, but the corporate offices still want to make certain that every effort is made to ensure that employees have the freedom to do work they enjoy. Pay satisfaction Tanglewood realise that

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