13-14 SEM1 Personnel Resourcing CASE: RETENTION MANAGEMENT Case requirements: 1. Conduct an analysis of information contained in Tanglewood employee satisfaction surveys and exit interviews to determine which factors are likely to lead to premature employee separations. 2. Use information provided in the case to determine if the turnover is functional or dysfunctional for Tanglewood as a whole 3. Suggest additional forms of information that Tanglewood might want to collect from their employees to improve their understanding of the turnover situation. 4. Describe concrete steps Tanglewood might take to reduce employee turnover. Case Objectives Voluntary turnover is the final stage of the employment relationship. When voluntary …show more content…
The survey was initiated to give employees an opportunity to express their feelings about key topics that Tanglewood think will benefit employees. Given the overall organisational culture, employee satisfaction is an important issue. Emerson and Wood send bulk e-mails to all store managers to encourage them to get a 100% response rate from their employees. However, it is common for less than 50% of the employees to complete surveys. An example of the survey is contained in the Appendix. The survey asks questions that can be broken down into four major topics, as follows: Supervisor satisfaction The supervisor satisfaction questions encourage employees to describe their relationship with their immediate supervisor and the extent to which they are satisfied with the direction they receive on a day to day basis. Tanglewood spends a great deal of money training supervisors on the “Tanglewood way” so they are especially concerned that these principles are carried out in practice. Work satisfaction Work satisfaction relates primarily to the degree to which employees believe that their tasks are interesting, fulfilling, and contribute to a meaningful life. The participatory system at Tanglewood puts a great deal of responsibility on employees to make their work enjoyable, but the corporate offices still want to make certain that every effort is made to ensure that employees have the freedom to do work they enjoy. Pay satisfaction Tanglewood realise that
questioning a large sample of people. Surveys usually consist of a set of questions, presented either
Information will be gathered by the distribution of two distinct surveys. One would be distributed through management at the Roanoke branch to a proper sampling of personnel at both management and non-management positions and the other would be distributed to points of contact with selected long-term clients. The following are samples of the types of questions that will appear on these respective surveys.
As a method to recap all the information provided, a personal survey will be handed out to each participant, once completed a personal assessment will be made with each individual in order to clarify any
The participants were generally briefed about the information obtained through the questionnaire, but they were informed to read the surveys and answer the questions on their own. Participants answered questions on a fixed scale as well as numerous (find specific number) demographic questions and one open-ended question. The participants were informed that their results would remain anonymous, and they were asked to seal their results in an envelope themselves following the completion of the questionnaires.
The survey was delivered through phone calls to those participants that had any of the above characteristics. The answers were recorded through a phone call recording with the consent and knowledge of the participant.
In the realm of social science there are a variety of measurement tools that academics use to perform social research. One of the most important tools is survey research, a measurement procedure that involves asking questions of respondents (Trochim, 2006). The importance of survey research cannot be understated, as it is estimated that in the 1980s and 1990s one
Prior to the date of the interview, a letter explaining the purpose of the research was sent to all the identified potential respondents. On the day of the survey, respondents were requested to fill consents forms to indicate whether they agree to the survey. For respondents that were below 18 years, their parents were asked to fill consent forms indicating their consent to allow their children participate in the exercise. On a separate form, they were asked to fill their personal data
Questionnaires, are cost effective and cover a large geographical area with the facility of the interviewee being able to fill them out at their own convenience when sent online. Questionnaires are used as an instrument for collecting survey material, providing structured often numerical data being able to be administered without the presence of the researcher (Wilson and McLean, 1994). A questionnaire is simply a ‘tool’ for collecting and recording information about a particular issue of interest. It is mainly made up of a list of questions, Questionnaires should always have a definite purpose that is related to the objectives of the research, and it needs to be clear from the outset how the findings will be used. Respondents also need to be made aware of the purpose of the research wherever possible, and should be told how and when they will receive feedback on the findings.
Survey - Explain what a survey is and why it is a useful method of data collection for your investigation
One of the primary obstacles in survey studies is often eliciting responses from surveyed individuals. As we have seen throughout this semester, larger sample sizes are beneficial to statistical analyses, as increasing the sample size can increase the power of a hypothesis test, reduce the sampling variability in a sample, and meet the baseline number of collected ‘observations’ that are needed to perform specific analyses. This is not to say that larger sample sizes are unequivocally better; a truly random, yet representative sample is more important. If one already has a large, randomly collected and representative sample, increasing the sample size will not improve the analysis. Our study focuses on how survey topic
The survey was a cross-sectional survey and was web-based. It consisted of demographics and 50 questions that included few yes/no questions as well. The participants reported their age, height, ethnicity, education level, and annual income through the survey questions.
• Personnel management can be measured as re-active, in the way that it presents concerns and demands as they occur. On the contrary, Human resource management can be stated to be pro-active, as it concerns to the on-going advancements of the company’s strategies for improving a company’s workforce.
The participant will receive 2 sets of questionnaires from the researchers. Each participant will be provided a research consent form. They have to indicate whether they agree to participate in the
ask any questions related to the research study. A class set of paper surveys was given to each
After explain the purpose of the survey and obtaining consent, the consumers were asked to fill out the questionnaire. In general, most consumers were willing to assist in this survey