Management in Restaurant- a Discussion on Tgi Friday and Maradonas

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TABLE OF CONTENTS

1.0 INTERVIEW QUESTIONS 2

1.1 Waiter/Waitress 2

1.2 Maitre D (Supervisor) 5

2.0 ALTERNATIVE SELECTION 7

2.1 Waiter/Waitress 7

2.2 Maitre D 8

3.0 INDUCTION PLAN 9

4.0 REFLECTION 11

5.0 LEARNING OUT COME 12

6.0 REFERENCE 12

To: Senior Manager

From: Restaurant Manager

Purpose

The purpose of this report is to develop a “Managers’ Handbook” which consist of some standard processes, policies and procedure in utilizing it for staffing affairs. This handbook consists of devised interview questions, recruitment techniques and an induction plan that can help attract and retain quality staff and compete with our chief competitor.
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It also gives justification on how they would work as a team to solve the problem (Pollion, 2002).

1.2 Maitre D (Supervisor)

Question 1

How would define your leadership qualities that will suite this position? (Fry, 2000)

Answer

Candidate should address the skills and leadership qualities they acquired either from the past or naturally example independent decision making, resolving problem with co-workers, and a fair and firm leader (Arduser and Brown, 2005).

Justification

This is to identify how candidate demonstrate their management and leadership quality. It also relates to the candidates leadership skill acquired their experience, giving a better knowing if they have lead before (Nankervis, Compton, and Morrissey, 2009).

Question 2

What would you do when one of your co-worker calls in sick? (Roberts, 2005)

Answer

Candidate should explain how they manage and delegate the task effectively to co-workers (Arduser and Brown, 2005). They should also give a solution if the situation involves low man power, demonstrating behaviour working in a team whereby they carry out the co-worker’s job (Andrews, 2009).

Justification

This is to know how the candidate manages the team whereby ensuring that there is enough resource to service the customer at all time through team work and to identify the type of behaviour which enables the candidate

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