I chose to interview Regina Geis, who holds the administrative role as acting supervisor for the County Mental Health adult day program, which provides services for individuals with intellectual disabilities. Ms. Geis has held this position for 15 months. This is her first managerial position within a human service agency. Her style of management has changed over this short period of time. She feels that she is now more direct with her direction with staff. She stated, “Maybe now I come across as a little bit cold. But I have learned that I now have to use the least amount of words to get my point across.”
Ms. Geis feels that to be an effective leader one must demonstrate with a high level of confidence, “even if I’m unsure of myself,
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She replied with “Linear like Dr. Sprague (agency CEO).”
Ms. Geis feels that the communication skills that one must possess in order to make advancements in management are that one must be an effective communicator, know the work environment, and the people you work with.
Edmondson (2009) discusses four different basic communication styles. The first style is expressive which have a tendency to speak quickly, focus on the big picture, and have a high energy level. They can be perceived as unpredictable, vain, or excessively jovial. Next are systematic who tend to focus on small details, not on the larger picture, and try to avoid conflicts. The third type listed is sympathetic. These individuals focus on people and relationships. They are good listeners and so concern for everyone’s needs. Sympathetics also do not like be at odds with others. Lastly, the fourth communication style identified is directs who generally keep dialogue short and are perceived as a multitaskers. The study recommends that the individual discover her own communication style and adjust the style according to the situation.
Grant and Taylor (2014) conducted a study which identified six essential communication traits that can aid women to demonstrate confidence: (1) starting strong, (2) staying succinct, (3) dimensionalizing content, (4) owning voice, (5) controlling movement, and (6) projecting warmth (p. 73). The authors found that the way a women talks about her accomplishments have
1. As you take on leadership and management roles, communication becomes even more important. The higher you rise in an organization, the less time you will spend using the technical skills of your particular profession and the more time you will spend communicating. Top executives spend most of their time communicating, and businesspeople who cannot communicate well do not stand much chance of reaching the top.
2.1 It is self-evident that communication and interpersonal skills are crucial in the workplace. Good two-way communication is important to enable the flow of information in an effective way whether it be verbal or non-verbal. Good communication has a positive impact on the performance of the team including; everyone is clear what is expected from them, they receive good feedback and recognition of achievements which makes staff feel valued and boosts employee morale. The manager needs to be approachable and have a non-threatening manner so
Managers make many decisions every day. Thankfully there are many tools available to a manager as they make these decisions. Tiffany is a General Manager of a franchise in the quick service restaurant industry. She is faced with decisions dozens of times in one day. A large portion of the decisions that she is faced with are made to solve structured problems, however, sometimes an unstructured problem does arise that she needs to address. As well as solving problems Tiffany must also make plans to in order to have structure and organization to achieve the goals set forth by herself and the company that she works for. Looking at some of the decisions that Tiffany has had to make recently it can been seen how she goes about solving
One Minute Manager is a short story written by Kenneth Blanchard and Spencer Johnson. The story is about a young man who is in search of an effective manager because not only did he want to work for one but he is also wanted to become one. His search for this ideal manager took him to many places and made him interact with a lot of different individuals. He wasn’t pleased with what he encountered and he began to notice that most of the people he interviewed would fall into two categories: those who were interested in results and those were interested in people meaning their employees. He continued his search until he began to hear amazing stories about a manager that lived nearby. The young man met with this
The manager interviewed for this assignment was Chief Warrant 3 Linwood Bowers, the Chief of the Personnel Support Directorate of the White House Communications Agency (WHCA). Chief Bowers has held his present position for four years. The focus of the interview was the unique challenges of good communication.
“Developing excellent communication skills is absolutely essential to effective leadership. The leader must be able to share knowledge and ideas to transmit a sense of urgency and enthusiasm to others. If a leader can't get a message across clearly and motivate others to act on it, then having a message doesn't even matter."
Management is a “process, comprised of social and technical functions and activities, occurring within organizations for the purpose of accomplishing predetermined objectives through human and other resources.” In order to achieve the desired objectives of the organization, managers carry out technical and interpersonal activities and work through and with other people. PPG 4. This paper will summarize my interview with such manager, along with the description of the purpose of interview, brief introduction of the interviewee and his organization. The paper will also relate ideas and topics covered in the interview with the management principles in healthcare and finally explain what was learnt in this process.
“From negotiating for a promotion to resolving a conflict with a spouse, good communication skills can greatly improve life, while weak communication skills can make everyday interactions frustrating and tense. Interpersonal communication encompasses a number of communication styles; there
Communication is all about the sending and receiving of information. Communication could be as simple as body language or on a more complex level of speaking. In both instances, there is a chance that interference could happen when the sender relays the message and when the receiver deciphers what is communicated. This interference can make things really complicated sometimes. For instance, if someone says something sincere and the other person thinks they are being insincere the communication between these two people has gone terribly wrong. In addition, another thing I didn’t previously know about communication was the different styles that people can communicate with. These basic dimensions of style are assertiveness and expressiveness (Anderson & Bolt, 2013, p.170). Depending on how assertive or expressive someone is can then lead to their style strengths. I learned that I am most likely a systematic communicator. My personality combined with how I communicate fit the best under that category. Furthermore, I learned that systematic communicators like to communicate focusing on facts and presents precisely (Anderson & Bolt, 2013, p.172). After reflecting back to our group presentation, I can definitely tell that my systematic style was evident. Our presentation was backed by ample amounts of research, and I thought we were very precise
To inspire and influence others, a leader must possess many skills and abilities. As motivational speaker Peter Northouse, states, “a leader should be strong, but not rude; be kind, but not weak; be bold, but not bully; be thoughtful, but not lazy; be humble, but not timid; be proud, but not arrogant” (Northouse, 2013) Moving an entire group of individuals toward a singular goal is a considerable undertaking. Without effective communication skills and a clear vision of what needs to be accomplished, one will feel like they are trying to herd cats rather than leading.
As a Naval Officer I had the opportunity to experience both leadership and management. Today's Navy operates with fewer people and resources than before. Therefore, leadership and management are more important than ever. Very early in my career I was taught leadership and as I advanced through the ranks I experienced management.
Good communication is key to having successful personal and professional relationships. In some situations it can be necessary to adjust communication styles in order to communicate more successfully (B. Reece & Reece, 2017). In this journal entry I will discuss the dominance, and sociability scales, as well as my own personal communication style.
Communication is one of the most important and valuable skills we have developed as human beings. It is the basis for how we connect with each other globally and shape the people we are today. Without effective communication, we would not be able to build productive relationships, express our cultural values, or most importantly, voice our thoughts. As we grow, we learn and develop our unique form of communication. Whether we are strong public speakers or prefer an interpersonal approach, it is important to find what type of communication is best suited for us, so we can appropriately and effectively use communication to our advantage. There are several different aspects that make us effective communicators, and knowing our strengths and weaknesses in theses categories will give us a comparative advantage on how to properly communicate on an interpersonal level. In this paper, I will discover the type of communicator I am, what I am good at, and what I can work on, to become an excellent interpersonal communicator.
Interpersonal Communication Competence is defined as constantly communicating in a way that is effective, appropriate, and ethical (McCornack, 2016). When a person is communicating competently, they are following social norms, are able to accomplish their goals, and treating persons in an unbiased manner. In my paper I will be discussing my own interpersonal communication competence and the evaluations that I, and my close companions, have made about my ability to communicate proficiently. I will begin my essay by explaining what effective and appropriate communication consists of, and follow up with my argument on how effective and appropriate I am in my interpersonal relationships. As I continue I will examine my empathy and why I am strong in this aspect of communication, followed by my deliberation of my conversation management and why I am weak in this category and how I could possibly improve. As I near the conclusion of my paper I will focus on my interpersonal communication motivation, knowledge, and skills. After reporting my scores in each category I will reflect on my skills, my lowest score, and explore why I am poorest at this quality and how I can grow in my capabilities. Overall I am a competent communicator, but enhancements can be made in my conversation management, effectiveness and skills in order to build up my competence.
A vital aspect of interpersonal communication is the style in which one listens. While every individual possesses their own preferred method of listening in communication, it can be enlightening to analyze our own strengths and weaknesses so as to maximize effectual communication. Within the confines of four main listening style categories, I have chosen those which best describe my own personal listening style.