Managing Business Activities to Achieve Results

10107 Words Jul 7th, 2015 41 Pages
Unit 15: Managing business activities to achieve results

Introduction: There are three sectors of the economy which are public, private and voluntary sector. I have chosen to do research on Royal mail they are they are the largest postal service up to date and has a long history of postal service dating back to the 18th century which is why I will do research on Royal Mail for the public sector along with John Lewis for the private sector.

Task 1
Assessment Criteria 1.1
Evaluate the inter-relationship between the different processes and functions of a selected organisation. Include the following for a selected business organisation: mission statement, corporate culture, aims/objectives, business functions (e.g. human resources)
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One of their principles is for its customers where John Lewis aims to deal with customers honestly and truthfully by providing excellent customer service along with value collections to secure their loyalty. Another strategy is for the community where they believe in the well being of the community wherever they operate. They have a strategy in places which are underpinned by three aims to make them bolder, clear and confident about the partnership approach is a better way of doing business.

Their three aims are:
* Increase advantage of partners – when John Lewis partners achieve their best in work, creates a competitive advantage for the whole partnership so it will create happiness and will make John Lewis and partners motivated and effective. John Lewis aim partners to gain personal satisfaction.
* Realise market potential – John Lewis aim to attract new customers and retain them to deepen relationships. Therefore John Lewis tries to understand and quickly respond to their changing and demanding needs, whether it means competitive pricing, flexible shopping opportunities or peace of mind about product sourcing.
* Grow efficiently –despite growing for the last ten years, John Lewis still believes that growing the business is still vital and can increase business complexity along with impacts of their costs. John Lewis needs to carefully prioritise their investments and further install cost control…