Managing Business Activities to achieve Results

8707 WordsSep 17, 201435 Pages
NGUYEN TRAI UNIVERSITY, HANOI BTEC HND IN BUSINESS (MANAGEMENT) ASSIGNMENT COVER SHEET NAME OF STUDENT REGISTRATION NO. UNIT TITLE Unit 15 Managing Business Activities to achieve Results ASSIGNMENT TITLE Ritz Carlton ASSIGNMENT NO 1 of 1 NAME OF ASSESSOR MBA Le Thu Hanh SUBMISSION DEADLINE 01/04/2014 I, __________________________ hereby confirm that this assignment is my own work and not copied or plagiarized from any source. I have referenced the sources from which information is obtained by me for this assignment. ________________________________ _________________________ Signature…show more content…
Note the activities should indicate as an example in your assigned area): Task 1 Suggest two functional areas of Ritz-Carlton and evaluate the interrelationship between the different processes and functions of the organisation. 1.1 Based on the case above, justify the methodology to be used to map processes to Ritz-Carlton’s goals and objectives and evaluate the output of the process and the quality gateways. 1.2, 1.3 Task 2 Based on the case and assuming you are assigned to front desk or marketing of Ritz-Carlton’s located in Vietnam ‘Ho Chi Min.’ Design plans which promote goals and objectives for own area of responsibility 2.1 Suggest and write objectives, which are specific, measurable, achievable, realistic and time-based to align people and other resources in an effective and efficient way, 2.2 Implement appropriate systems to achieve objectives in the most efficient way, on time, to budget and meeting organizational standards of quality. 2.3 Carry out work activities meeting the operational plan through effective monitoring and control, 2.4 Task 3 Based on the above case suggest areas for monitoring and improving performance on the following; Design two possible systems to manage and monitor quality standards specified by
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