Keller Graduate School of Management Managing Conflict in the Workplace Collaborative Case Analysis: Scenario 1 team 3 Professor George Watson By Ali Azam Rasel Conflict Issue: Conflict raise when one party makes dis agreement with other party or make reply with negative impact. One party thinks he or she is right while other party thinks absolutely wrong. For this particular case analysis I can say Joe was working as an Assistant Manager which is management level job position. To performing this kind of job leadership role is required. Joe had significantly personal issues such as his school and family time due to his wife pregnancy. There was management pressure from Jim how to improve customer service, hiring new people to fill-ups. From Jim side he wanted to more productivity and expectations was too high. From Joe’s side he was in conflict how he can ask for time off while Jim was giving more work. Joe was hesitated to ask Jim about the time off. So Joe’s mind was upset and he was thinking about his family and his study. His behavior was not good with other coworker because his depressions. Lack of understanding was another issue. The problem was for the Jose he never try to talk with Jim openly he was thinking Jim may be not happy if he ask for time off for his wife and school. He was thinking Jim may not listen or trust him about his situation. Depression: For this case Joe was not able to tell his boss about this personal problem about his wife
Although many of us go great lengths to avoid it, sometimes it is just inevitable. People in the workplace setting will always have different ideas, values, and attitudes than others around them. A conflict can arouse in any given setting, and the affect it can have on those involved can either be negative or positive. Depending on the approach and strategies utilized during and after a conflict will determine the result of the conflict. Conflict helps people recognize legitimate differences within an organization or profession and serves as a powerful motivator to improve performance and effectiveness, as well as satisfaction (CCN, 2017). This paper will identify and explore a particular recurring conflict in the
Stress is a part of everyday life and as such is a part of all organisations. Cole in his 2004 book ‘Management Theory and Practice’ describes stress as:
In a dispute, it's often easier to describe how others respond then to how we respond. Each of us has a predominant conflict style that we use to meet our own needs. By examining conflict styles and the consequences of those behaviors, we can gain a better understanding of the impact that our personal conflict style has on other people. With a better understanding, you then can make a conscious choice on how to respond to others in a conflict situation to help reduce work conflict and stress.
What is conflict? Even something as basic as a universal definition for the word conflict seems to vary from source to source. A literature review focusing on conflict defined it as “the interaction of interdependent people who perceive incompatibility and the possibility of interference from others as a result of this incompatibility” (Brinkert 2010). Often times the disagreement results not from a concrete difference, but rather a difference in perception (Ellis & Abbott 2012). One of the most important factors effecting conflict management is the resolution style used. The most often used tool for classifying how conflict is managed is the Thomas-Kilmann Conflict Mode Instrument (Iglesias & Vallejo 2012).
Conflict means different opinion to different people. In some reason, conflict can cause fighting, war or trade embargos. But for other people it might be a different in opinion, perspective or personality. Others may think they are in a conflict situation, when the other side may feel that they are just discussing opposing views. His situation depends on our effects can result in damaging our relationship. As a charge nurse, we have to be aware how this issue arises and how to overcome and manage this conflict. If this conflict causes an unhealthy situation and we are allowing it to develop , the side effect can result in lasting damage to the relationship between the staff not only in the working place but also a personal relationship. Conflict normally involve opposing views on one or more of the following:
How many people have conflicts with there parents? This is not a uncommon thing for young adults to show conflict with their parents. Conflicts are something that occur very often and it seems as though young adults have lots of conflicts with their parents. Some young adults feel as though, if they are eighteen, nineteen, or twenty that they are able to make their own decisions. Whether it be staying out past curfew, borrowing the car, or staying over a friends house, the young adult or teenager doesn’t see eye to eye with their parents and this is where the conflict comes into play.
The topic that I have chosen to discuss throughout this paper is Managing and Resolving Conflicts in a Relationship. This topic is very important to me simply because, I personally see a lot of relationships failing, including some of mines due to lack of resolving and managing conflicts correctly. By the end of this paper I hope that I have helped the reader understand and eliminate any conflicts that confront their everyday lives.
John knew the reason he was in the session, he knew the date and the day and he also knew the name of the counselor. John had a hard time with remember the three words that he was ask to remember in the beginning of the session, he had a hard time counting backwards from 100 by 7s and he struggles with spelling the word "world" backwards. John stated he was tired and his wife does not understand how hard it at work and it makes him tired. With that being said, John does not have the same interest he had about his job like he use to.
Conflicts are inevitable. It is necessary for the advanced practice nurse to have skills in approaching conflicts, negotiations, and resolutions (Hamric, Hanson, Tracy, & Grady, 2014). According to Hamric et al. (2014), you do not have to feel pressured to instantly agree with other teammates; however, be respectful and listen intently and identify what you are able to offer to the team.
Old Navy is a corporation that exhibits all of the characteristics of a business in an industry where good tactical management is the key to long-term success and survival. There can be little doubt that the backbone of every successful business or company is its staff of employees. Employees are the vital parts of the business machine that can aid in its success or contribute to its failure. It is, for this reason that it is imperative to possess the ability to acquire and maintain effective employees. The chief method by which a business or company can accomplish this task is through employee-centered motivational programs. While being an assistant manager at Old Navy I was able to look into how the business motivated its employees,
A leader has a role that can impact others to be more operative in functioning to attain a common goal and maintain effective working relationships amongst group members (Johnson & Johnson 2012). This makes leaders in groups considerably important in shaping individuals (Johnson & Johnson 2012). However, conflict arises in groups and becomes difficult to manage when a leader and the followers lack the skills to manage conflict as a team (Johnson & Johnson 2012). Leadership and conflict resolution skills must exists between leaders and followers in order to manage conflict (Johnson & Johnson 2012). Also, it is possible for followers to teach leaders how to lead and resolve problems since followers can play an active role in building relationships amongst group members (Howell & Shamir cited in Johnson & Johnson 2012). Since followers and leaders both have significant roles in accomplishing the group goals, they both have a role to manage conflict effectively as a group (Johnson & Johnson 2012). This essay will discuss how leaders have an important role in managing conflict and likewise with followers having important roles in managing conflict. Conflicts, the various types of conflicts that happen in groups and the reasons behind the conflicts will be mentioned followed by approaches that can be taken to help manage struggles within groups. The methods can be used by leaders and followers in order to manage
Conflict between team members will happen in the workplace because the fact that there will have an environment where decisions are made and personality clashes will occur. This doesn’t mean you have an unproductive workforce, it means you will have to be able to catch the problem early and know what to do with each individual case. People are going to disagree because they have different view points, different backgrounds and a different thought process, maybe even a different agenda for that project. People disagree for a number of reasons (De Bono, 1985). College graduates will be put into positions of uncertainty due to the lack of work history. This will in turn cause conflict, not knowing
Conflict is defined as the perception of incompatible goals or actions between two people (McCornack, 2013). How you approach these tense situations greatly affects the outcome of the conflict and your interpersonal relationships. Everyone experiences disagreement at some point in their lives and it is important to know what you bring to conflict situations in order to become a more competent communicator. Therefore, I completed the Thomas-Kilmann Conflict Mode Questionnaire and asked my sister and boyfriend to do the same regarding my conflict style (Introduction to Interpersonal Communication Course Workbook, 2013, p.29-31). I chose these two people to fill out the questionnaire because they both know me very well in two different types
The conflict presented in this case study is between two employees that perceive tension in the
Conflict is in inevitable part of our everyday lives. Since no two people view things in the exact same manner, disagreement will most certainly arise at some point in time. Conflict is simply a difference of opinion and is considered to be a normal part of our everyday lives. There are several different forms of conflict and not all of them are considered to be bad. This paper will discuss the causes of conflict, the different types of conflict, and barriers to conflict. According to Communication Research Associates, conflict is a condition of imbalance within an individual (Communication Research Associates, 2005, p. 178). Keep in mind that just as there are disadvantages to conflict, there are also several advantages.