Managing Customer Value

c. Did anything surprise you about the company's values? Why or why not? (1-3 sentences. 1.0 points)

5. Put yourself in Sony’s shoes. You look at the answers to the 4 above questions.

b. Determine the two product numbers with the largest total dollar sales for subsequent follow-up to verify the selling prices and quantities shipped.

b. As a salesperson, Alyssa incurred $2,000 in travel expenses related to her employment that were not reimbursed by her employer.

6. Once completing your analysis, what is the opportunity represented by addressing the problem? What is the cost of poor quality? What is the impact on customer satisfaction, retention, and loyalty? How could this help increase revenues? How could this help increase our capacity? How could this improve our ability to improve our process controls?

4. a) An example of statistics is the statement “Between the ages of 15 and 24, they take their lives five times as often.”

 Explain how the data collected will provide the data necessary to support or negate the hypothesis or proposition

A statistic is a numerical summary of a sample and a parameter is a numerical summary of a population.

a. The company wouldn’t produce replicas and change their business model (sales are still increasing roughly 20% each year)

D. How long has your firm been in business, providing bill printing and mailing services?

d. How much overhead cost do you think Bridgeton and the consultants implicitly assumed they would save by outsourcing these two products?

b. With blemishes on the accounting profession the size of the Enron, Worldcom, and Freddie Mac scandals, among many others, who wouldn’t think that accountants were all ‘crooked’

Statistics is a mathematical science pertaining to the collection, analysis, interpretation or explanation, and presentation of data. It is applicable to a wide variety of academic disciplines, from the physical and social sciences to the humanities. Statistics are also used for making informed decisions – and misused for other reasons – in all areas of business and government. Statistical methods can be used to summarize or describe a collection of data; this is called descriptive statistics. In addition, patterns in the data may be modeled in a way that accounts for randomness and uncertainty in the observations, and then used to draw inferences about the process or population being studied; this is called inferential statistics. Both

b) What is the firm’s forecasted average daily sales for the first three months of operations? For the entire half-year?

5. The arithmetic mean is only measure of central tendency where the sum of the deviations of each value from the mean will always be zero