Managing Information System in Maybank

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1. Background Analysis
1.1 A Brief History of Maybank
Malayan Banking Berhad (Maybank) is the largest banking and financial services group in Malaysia, founded by Malaysian business tycoon Khoo Tech Puat in 31 May 1960. Maybank became the first bank in Malaysia, that computerizes its savings and current account services in October 1978, set up an ATM at its Ampang branch in Kuala Lumpur in September 1981, offer Auto phone for making customers the convenience of conducting their banking transactions and payment of selected utility bills through a computerized telephone service in September 1992, offer internet Banking service through its online financial portal in June2000. Maybank also is the first bank in Malaysia that
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This service is available from 6 am to 12 amthroughout the week and in some selected locations only and it serves for 24 hours a day.
Maybank Kawanku ATM needs mainframe computer to support the services. Maybank Berhad spent a high cost in mainframe computer for the purpose to deliver a better service to customer. Maybank Berhad is using Safety Assurance System as the software that run in ATM system which ensure that the risks associated with the use of software in safety related ground- based ATM systems, are reduced to a tolerable level.
Maybank Kawanku ATM service allows their customer to perform many self-service banking transaction outside regular banking hours. The main function is enables card holders to withdrawal money up to a maximum limit of RM 5,000 per day. Beside this, some other basic functions like account balance inquiry, PIN change, pay bills, fund transfer and interbank fund transfer also can be done at Maybank Kawanku ATMs. Furthermore, customers now can enjoy the convenience of reloading their Touch n Go card or prepaid mobile at Maybank Kawanku ATMs. Other than that, Maybank Kawanku ATMs also provides Electronic Share Application (ESA) which is a facility provide Maybankard holder to
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