Managing Interpersonal Relationships

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Tim and Bob are architectures working for Glaxo Company. Sven is their manager.
Glaxo Company is involved in the design of new office buildings. Tim and Bob are currently working on the design of a new building; the duration of the project is six months. Despite the amount of time that they spend together on the project they are two very different people and spend very little time outside of the workplace together. Tim is a pedantic perfectionist, he is all about putting 110% effort into his work and he likes to have things done his way. Bob on the other hand is more goal orientated and focuses more on deadlines and completing the work. Despite his laid back personality Bob has a low tolerance for people who interfere overly
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I want you to figure something out, right now in front of me, and come to some resolution of your issues.
Tim and Bob spend the next hour discussing their problems with each other. Sven is the mediator. We rejoin them as their discussions come to a conclusion.
11. Tim: I realize that I am a perfectionist and that by pushing you all the time to conform to my ways I am not helping the progress of us as a team. If we both can compromise our behaviour a bit I believe that we can work together more efficiently as a team.
12. Bob: I agree with Tim and he has made me realize that maybe I need to be more focused on the finer details of the project. I think that if he is willing to make the effort to work a bit faster I will be more willing to pay more attention to detail.
13. Sven: I 'm glad that you 've taken it upon yourselves to sort this out without forcing me to intervene. From now on whenever we have our progress report I will make time to discuss any further issues you encounter. You are both great workers and we cannot afford to have you two fighting like this again.
Tim and Bob both thank Sven and leave the office to start work again.


Communicating effectively is a significant concern in the majority of organisations. If communication is ineffective it can lead to numerous management issues from employee dissonance to lower productivity.
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