Managing Quality in Partnership Working with Service Users Essay

1205 WordsApr 5, 20135 Pages
Central College London Module Study Guide G: Managing Quality in Partnership Working Graduate Diploma in Health and Social Care – Level 5 Module G: Managing Quality in Partnership Working The learner will: 1 Understand differing perspectives of quality and partnership working in relation to health and social care services Partnership: empowerment; independence; autonomy; power; informed choice; staff and organisation groups eg statutory, voluntary, private, independent, charitable; service users Quality: audit; quality control; role of agencies eg Care Quality Commission, NICE; role of staff and users; quality perspectives eg Servqual-Zeithaml, Parasuraman and Berry; technical quality; functional quality…show more content…
egative eg communication breakdown, disjointed service provision, increased costs, loss of shared purpose Barriers to partnership working: lack of understanding of roles and responsibilities; negative attitudes; lack of communication; not sharing information; different priorities; different attitudes and values Strategies to improve outcomes: communication; information sharing; consultation; negotiation; models of empowerment; collective multi-agency working; dealing with conflict; stakeholder analysis The learner can: 4.1 Analyse outcomes and barriers for partnership working for users of services, professionals and organisations 4.2 Describe strategies to improve outcomes for partnership working in health and social care services The learner will: 5 Understand methodologies for evaluating health and social care service quality Methods for assessing quality: questionnaires; focus groups; structured ans semi-structured interviews; panels, complaints procedures; open forums Perspectives: external eg inspection agencies; internal eg service standards; continuous improvement : mechanisms eg consultation, panels, user managed services The learner can: 5.1 Analyse methods for evaluating health and social care service quality with regards to external and internal perspectives 5.2 Discuss the impact that involving users of services in the evaluation process has on service quality ------------------------------------------------- Internal
Open Document