Managing Quality in Partnership Working with Service Users Essay

A large body of experience and research provides clear evidence about many of the key determinants of successful partnerships. The focus is to achieve better outcomes through improved service delivery. Partnership working has come a long way in recent years. There is now a consensus that effective partnership working is essential in order to design, develop and deliver personal services for those requiring support and assistance to optimise their independence and happiness. The most important features of an effective partnership are engaging the right people and ensuring they function as a genuine team.

My work place is for elderly people with dementia. We provide some long term care as well as respite. As a support worker, I have been asked to produce a report on partnership working and resolving conflicts in an adult based care setting. At my workplace, I come into contact with a great variety of people. This includes my line managers, my colleagues, district nurses, GP’s, clients and their families.

Learning Outcome 2- Be able to create a climate that facilitates effective groups in health and social care or children and young people’s work settings

NHS quality improvement programs main purpose is to collect and review data entered in order to recognize the opportunities to improve business operations in healthcare. To bring changes in quality, it is necessary to respond to patient’s ideas and implement them for the better results. The key issues that are to be considered for quality-improvement NHS program, as it moves forward are the needs for the patients, necessity of the funds for quality improvements, needs of the service providers and expectations of the community. Outcomes for people and also change expertise. And to improve business operations in healthcare and also recognize opportunities.

The features of effective partnership working are to ensure there is good communication between all parties that ensure a high standard of care is delivered to the individual involved at all times. It ensures each party is covering all area’s and that all needs are met and that all partys have a good knowledge of who is delivering what to the individual and the contacts they have if other issues may arise and the access they have to these.

This is where encouragement for the use of services helps to gain trust between professionals and clients or their families. By ensuring of policies and working routines, then the cared for individual can feel more confident that they will be able to flag up any concerns, worries or comments. It promotes a

A partnership is an arrangement between two or more groups, organizations or individuals to work together

Health and social care organisations increasingly need to work together in partnership to get better value from the available resources and improve services and outcomes for service users, by improving quality of support for service users. Good relationships between partners, a common vision and understanding of expected achievements and what outcomes need to be delivered are critical to the success of partnerships. This will enable a more responsive service, which is well co-ordinated approach to the service delivery, and better value for money by ensuring reduced duplication of services.

In addition to your readings and resources from the GCU Library, the AHRQ National Quality Measures Clearinghouse (http://www.qualitymeasures.ahrq.gov), and the National Quality Forum(http://www.qualityforum.org) can provide you with excellent data to develop and support your analysis.

tion within health and social care or children and young people 's settings (O16)107 Facilitate the development of effective group practice in health and social care or children and young people 's settings (O20c) 110 Facilitate coaching and mentoring in health and social care or children and young people 's settings (O30c)113 Manage induction processes for health and social care or children and young people 's settings (O35)116 Facilitate change in health and social care or children and young people 's setting (O40) 120 Manage inter-professional working arrangements in a health and social care or children and young people 's setting (O41) 125 Manage finance in health and social care or children and young people 's setting (O42) 129 Manage quality in health and social care or children and young people 's setting (O43) 131 Develop and evaluate operational plans for own area of responsibility (B1) 133 Manage physical resources (E8) Understand partnership working (M2a) Understand how to manage a team (LM1a) 135 137 138

Partnership is when two or more organisations work together, showing cooperation and collaboration. This can provide better care and support for service users. For example, different funds working together, instead of working individually and stressing. Another example, a social worker and the health visitor will need to work together, share ideas and use different skills to develop a support plan that will benefit children and families. This also promotes multi-disciplinary working. Partnership thus can reduce conflicts and enhance team working skills as professionals can work together, sharing responsibilities and ensuring need led approaches are met and set. This can be done by reviewing care plans and offering support.

Today’s session was conducted by second year placement social work students and service users. The issue they covered was about the relevance of working in partnership within the social care profession.

In order to collaborate successfully with the other members of the team, they have to ‘work together’. Collaboration implies “working together to achieve something that neither agency could achieve alone” (cited by Biggs in Day, 2006, p9). It involves effective communication and contribution to a common goal – and the health and wellbeing of the patient and shared responsibility of the outcome. Each team requires a quality leader, regular meetings attended by all members, joint assessment, regular reviews of patient records which should include ‘shared care plans’; joint decisions following consultation and task delegation to individual team members with the outcome being that “care must be structured, organised and systematically provided to each person in a variety of ways” (Creating an Interprofessional Workforce, 2007, p10).

From this, we are able to find out if they are being abused. They wouldn’t hesitate when talking about the abuse. Partnership with service users also means care professionals helping service users to recognise when a relationship is abusive. Care workers can help them to know more about how to protect themselves by knowing their rights and how to complain. Thus, potential abuse can be minimised by working in partnership with service users.

Source : Adapted from A. Parasuraman, Valerie Zeithaml, and Leonard Berry, “A Conceptual Model of Service Quality and Its Implications for Future Research,” Journal of Marketing, 49 (Fall 1985)