Managing Stress and Conflict Essay

2651 Words Dec 14th, 2013 11 Pages
ILM Level 5 – Award in Leadership and Management





Candidate Name: Samantha Salmon



Managing stress and conflict in the organisation



Assignment





Table of Contents

Contents Page Number

1
Understand the effectiveness of own organisation in dealing with workplace stress and conflict
Evaluate the effectiveness of the organisation in recognising workplace stress and conflict and providing the necessary support mechanisms
3


2 Be able to improve the management of workplace stress and conflict in own area of responsibility
Plan improvements to the identification and approach to dealing with workplace stress and conflict in own area of responsibility
6

3 Implement improvements to the
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Work related stress develops because a person is unable to cope with the demands being placed on them. Stress, including work related stress, can be a significant cause of illness and is known to be linked with high levels of sickness absence, staff turnover and other issues such as more errors.
There is a difference between pressure and stress. Pressure can be positive and a motivating factor, and is often essential in a job. It can help us achieve our goals and perform better. Stress occurs when this pressure becomes excessive.
A person experiences stress when they perceive that the demands of their work are greater than their ability to cope. Coping means balancing the demands and pressures placed on you (i.e. the job requirements) with your skills and knowledge (i.e. your capabilities). For example, if you give a member of your team a tight deadline on a project they feel they have neither the skills nor ability to do well, they may begin to feel undue pressure which could result in work related stress.
Stress can also result from having too few demands, as people will become bored, feel undervalued and lack recognition. If they feel they have little or no say over the work they do or how they do it, this may cause them stress.
Stress affects people in different ways and what one person finds stressful can be normal to another. With each new situation a person will decide what…