Managing Supply Chain And Operations : An Integrative Approach

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Foster, T., Sampson, S., Wallin, C., & Webb, S. (2015). Managing supply Chain and Operations: An Integrative Approach. New York, NY: Pearson. All four authors are a professor of global supply chain management at Brigham Young University. The whole book is focused on the key functions of supply chain, operations, and customer relationship management with the special focus on the areas of improvement, innovation, and integration. We took a close look at the section called “Providing Feedback: The Supplier Scorecard” on Chapter 7 because it was related to our topic. This section identifies the key definition and functions of the supplier scorecard to both the buying company and the supplier. It demonstrates the critical steps in the design…show more content…
The shift in consumer preference toward environmentally friendly products has influenced companies to adopt more “green” practices, which has in turn influenced how companies approach their supply chain strategy. Companies are increasingly examining their relationship with the environment, including how their suppliers and partners impact nature. However, most companies still focus on more traditional metrics like cost, delivery time, and quality, as environmental metrics are not quite as easily determined and engaging suppliers in sustainability can be an uphill battle. Analysis of the data collected yielded several noteworthy points. Environmental metrics are not one-size-fits-all and will vary based on factors such as industry and company size. Another observation is the difficulty in evaluating subtier suppliers compared to first tier suppliers. Suppliers also have different business requirements and will have their own unique metrics for sustainability related to the product they are providing. The authors have provided several suggestions to help counter these issues. They found that “effective communication, collaboration and commitment for improvement are the key factors to improve the SC environmental performance.” There are four key stages to the supplier performance measurement process: supplier selection, capability evaluation, definition/modification of KPIs, and
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