Managing The Contractor Customer Relationship

Ethical business practicese include assuring that the highest legal and moral standards are identified in your relationships with the people in your business community. You know the most important person in your business is your customer. You should always go for long term profit instead of short term profit. A reputation for ethical decisions creates trust in your business among business associates and suppliers. Strong supplier relationships are critical to a successful business. So customer trust is only kept , if they are treated as initially they were promised to be treated.

Pricing strategy: When bidding for the government contracts, the A&D companies have to assess and anticipate how other competitors will respond to the Request for Proposal (RFP), which contains the details of the technical and non-technical requirements. In the lowest price, technically acceptable or LPTA contract, companies bid as lowest price as possible while maintaining the acceptable profit margin threshold for their operations. In order to determine the lowest price point that qualifies a company to win the contract and produces the highest profit as possible at the same time, not only does a company has to know its own profitable price point, it has to also anticipating how low other companies will bid the contract. For example, Company A has been trying to break into cybersecurity space in the past few years. However, it hasn’t been successfully in any of the previous bids. Contract XYZ is a large cybersecurity contract that will allow Company A to start gaining recognition as a prime

Roger Berg, the Vice President for Planning of the Lake Corporation, had to recommend a subcontractor for the environmental study project in connection with their planned large resort.  The contract has been decided in principle to be awarded to Ceil Grant, one of their regular subcontractors. However, after a lunch conversation with Del, who represented a larger contractor firm, Roger changed his mind, now recommending Del’s company to take on the project instead. Faced with a situation of moral dilemma, he has to decide what would be the right thing to

It is the responsibility of each and every Vencill Management Consulting employee to understand and demonstrate integrity in the work that is done every day. How employees work within the ethical framework of various and diverse professional fields is also important. To this end, Vencill Management Consulting has adopted the following professional Code of Conduct and procedures related to interactions with our clients in the non-profit sector. In addition to employees, Vencill Management Consulting’s Code of Conduct extends to its contractors, agents and suppliers.

This paper includes a description of the procurement planning process. The most valuable output of the plan procurement process will be identified. Furthermore, the various contract types will be explained. A source criterion that would be applicable to any project will be described and three criteria that would apply to most projects will be identified. An analysis of the ethical

Recently it was discovered that some severe ethical violations occurred within our consulting team contracted to Pearson Waters, Inc. which required prompt action. Certain programming code supposedly written by one of our team members was actually proprietary software information belonging to another company. Additionally two images that were used to construct the Employee Instruction Booklet were randomly selected from an internet search, without any regard to ownership permission. These and other ethical violations will not be tolerated on this or any other contract.

An ethical dilemma happens in the workplace more often then we expect. World Class Bull, written by John Humphreys, Zafar U. Ahmed and Mildred Pryor, is a prime example of how sales personnel can manipulate a potential client into a contract. Christopher Knox, a stellar sales employee at Specialty Fleet Services (SFS), just landed the Armadillo Gas & Power account. Samantha Williams, Human Resources Vice President of SFS, was now filing a breach of the company code of ethics against Christopher and the Vice President of Sales, Jeremy Silva for “deceptive business practices” used to make the sale (Humphreys, Ahmed & Pryor, 2009). Disrupting personal space of the client, starting a dishonorable relationship, and

First, the ethical dilemma itself will be outlined. In the construction industry, it is often necessary for an owner or a construction company to enlist the help of other smaller or more specialized companies in the completion of a project. This practice is known as contracting. When an owner or company, referred to as the contractor, wants to contract out for a job, they will list the job and interested companies will bid for the contract. When arriving at a bid amount, interested companies will estimate

Incorporating ethics in our daily lives is essential, particularly in Project Management. Project Managers are considered to have one of the most difficult jobs due to its distinctiveness. They encounter problems, such as, working with individuals who would rather bend or break the rules, and fail to follow the policies and procedures to achieve outstanding results.

The need for financial stringency in public organizations due to budgetary pressures and tax resistance coupled with the need to Managing /balancing budget deficits and provide quality services with a reduction in revenue has always been a major challenge for public organizations. The need to save money and at the same time provide quality services, had forced government agencies to privatize and contract out. Recently, there is greater involvement of the private and nonprofit sector in public service delivery. More and more government functions in service delivery are now carried out by private and nonprofit organization. This is one part attributed to the belief that private organizations can provide services more efficiently and effectively than government operated services. And the other is the fact that it is cost effective and takes a lesser time frame. These two process are indeed unarguably beneficial to the government and private sector as well as the beneficiaries, but they can be also very daunting accompanied with huge challenges especially when not executed in the rightful manner. The case of the crummy contractor by Rainey depicts such a complex situation , where the process of contracting out was poorly conducted. The case highlights the demand for privatization and contracting-out and most importantly some of the challenges of privatization and contracting in government organization. it goes on further to identify some crucial pointed to be

This essay will describe about ethics in project management which will provide us an overview of the aspects how the organizations develop the ethics in an organization and about the differences in the ethical decision making among various professionals in their given field. In order to understand various aspects of the chosen topic various literature have been examined including peer reviewed articles which have been carefully chosen. In today’s world all the professional fields have adopted the ethical code of conduct in one way or another but there are differences in the decision making because of variation in company culture and the ethical values of a project manager and the employees.

After taking job as a project manager with a consulting firm in 2004, I faced a very difficult ethical situation with my employer. The web application we were building for the client had serious design flaws and if deployed to production would cause major operational problems and severe financial damage to the client. In spite of knowing this, my company decided to go ahead and release it for production. I was instructed to not reveal any flaws in the system and instead paint a picture that the product had undergone rigorous quality checks and was production worthy.

If there is a situation of mistrust, raising the frequency of interchange meeting from one meeting per month up to one meeting per week is important. But the negative thing of this change is the huge amount of paperwork. Meetings could also be postponed which leads to a time delay. Furthermore, to improve the interchange of information between the contractor and the customer, the contractor should place some stuff to the company of the customer.

Ethics is an extremely relevant value in business and consulting. The presence of recognized ethics and/or ethical practices tends to diminish the need for informative or legal/contractual precautions in the formalization of relationships, for both of the parts involved in a

Engagements should only be undertaken when the value to the client was expected to exceed the firm's fees.