Managing a Global Team

a result paid more attention to the sport. Another contributing factor was to control the

clock; in addition there were operations wages paid hourly workers who were required when the

As stated in this case, the customer services business has grown doubled in the past five years as the advancement of technology allowed employees to investigate most software and hardware system faults from the center through remote monitoring. However, as the business grows, there are possibility of increasing work load and pressure that causes the rise of those negative feedbacks from both customers

Nations. At the same time the French government made it quite clear that there could be no negotiation

First, the crew members have a common feeling that they were being “used” by management because they knew that many general office workers were earning more money and working shorter hours than them. Meanwhile, they felt that their jobs were more challenging and more valuable than those general office workers’. So they were supposed to earn more money than those people.

reasons.One reasons is that explains he is engaging coach is because when he saw the players

Customers complaints and feedbacks are very important to any organization it helps the individual organization to improve its product and services.It also helps to introduce something new in market.It could help the organization how to improve customer

The client has had a strong support system in the past and is open to creating another one. This is strength because it demonstrates that the client is open reaching out to others in times of need and is a resiliency factor.

Just as Hanus states “… technology has made it possible for work once done in U.S. offices to be performed just as easily anywhere in the world.” (17) This is very common for companies who want to save money because the regulations in another country could be non-existent. Another point that Hanus makes is “Now the work itself is mocked…” (17) and the company sees that so they take the initiative to save money, outsource the job. While this is happening there will be less jobs safe and more power is given to the company. This crisis needs to start being taken more seriously and Hanus brings up some very good

There was much dissatisfaction throughout the plant among the workers due to workers being treated unfairly by management (Engelmann, 2014). According to Engelmann (2014), “Foremen “traded” workers back and forth between departments – one of them laying off a worker and the other hiring him back at a lower wage”. Many workers throughout the plant would complain about being denied a day off to attend the birth of a child or a funeral service of a friend or family member or to care for their ill spouse or child. Furthermore, company foremen were instructing workers on how to vote in local and national elections, and threatened with layoffs if they did not comply (Engelmann,

172). Employees that did not confirm lost the $5 Day pay. The creation of this policy and department dehumanized his workforce for the betterment of his reputation. Expecting excellence in all aspects of a person’s life goes against the purpose of mission accomplishment as well as failing to embrace the critical thinking trait of open-mindedness.

Open Work helped Sun to reduce the operating cost, increase employee satisfaction and maintain a strong productivity. The program utilized the tools, technologies and support to enable employees to work from anywhere, anytime. Despite these significant advantages there are a few limitations and disadvantages of this scheme.

In the case “Managing a Global Team: Greg James at Sun Microsystems, Inc. Tsedal Neeley states that lack of inappropriate communication, leadership and decision-making is root of the crisis of HS Holdings. Overall, cultural diversity is based on the idea that cultural identities should not be discarded or ignored but rather maintained and valued. In view of this, diverse cultural differences can result in organizational problems. Firstly, identify your techniques to manage his global team and recognize the root of problems. Secondly, identify you should be responsible for the crisis of HS Holdings because of miscommunication and improper leadership. Thirdly, defining the important role of open work environment and diversity play in the case in order to focus on improvement of this two. Fourthly, finding out short-term development and long-term development for James to match solving organizational problem. At the end, summing all findings in a conclusion . Mentioning Greg, he is an unquestionable technical elites. After he earned a Bachelor of Science in Computer Engineering from Stanford University, he chose to work for the Sun Inc. Within four years, he had risen in the Data Protection and Recovery Department. Five years later, he achieved the Sun outstanding Manager award. (Neeley and Delong 5) Now, James works on a global team management position where he is struggling with team management. Within the team there was a lot of stress being built up

Low morale among employees in any company eventually leads to decreased profits with other factors of the business decreasing along the way. “And US Airways employees, who have seen their pay cut by more than 20 percent and their health insurance and pension plans shrink, are certainly an unhappy lot” (Claudia H. Deutsch). In order to increase profits, the airline has decreased pay and took away some of the earned vacation. “Company executives say they are taking steps that will improve working conditions and profitability” (Claudia H. Deutsch). Many employees were calling in sick which the company believed would eventually lead to poor customer service.

Company Background: Samsung is a South Korean multinational company those starting its business as a small trading company and right now becoming world largest corporation. The company deals with its business in several sectors such as advance technology, finance, petrochemical, semiconductors, plant construction, skyscraper, medicine, fashion, hotels, chemical and others. The company was established in 1969 in Suwon, South Korea and known globally for its electronic products (Kelly, 2011). The company is manufacturing several latest technologies, electronic appliances such as mobile phones, tablets, laptops, TVs, refrigerators, air conditioners, washers and other products. The company runs its operations and sales its products in 61 countries with approx 160,000 employees in all over the world (SAMSUNG, 2014). Moreover, the company acquired the position of the world biggest IT maker in 2009 by beating the Hewlett-Packard (HP) previous leader. Its sales revenue in the segment of LCD and LED is the highest in the world. Furthermore, Samsung also becomes world leader in the segment of tablets, mobile phones and gadgets.