Essay on Mandarin Oriental Hotel Case Study

2180 Words9 Pages
The company

Established in Hong Kong in 1963, Mandarin Oriental Hotel Group is and international hotel investment and management group operating ten hotels in the Asia-Pacific region. The company manages each of these hotels and has significant ownership interests in all but Mandarin
Oriental, San Francisco and the Phuket Yacht Club Hotel and Beach
Resort, Thailand.

Mandarin Oriental’s overall corporate quality goal is to achieve a level of excellence that sets the group apart from all of its competitors in the eyes of customers, investors and staff. In order to achieve this level of excellence it strives for total customer satisfaction in its service delivery, and to consistently be a leader in the industry in terms of
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Working together as colleagues

They will emphasize the sharing of responsibility, accountability and recognition through a climate of teamwork. By working together as colleagues contribute to the Group’s overall success more productively than if we worked alone.

Promoting a climate of enthusiasm

They are committed to everyone at Mandarin Oriental by providing a caring, motivation and rewarding environment. As an industry leader, they are committed to bringing out the best in our people through effective training and meaningful career and personal development, and by encouraging individuality and initiative.

Being the best

They will be an innovative leader in the hotel industry and will continually improve our products and services. They will seek from our suppliers the highest quality products and services at the best value.

Delivering shareholder value

They are committed to being a growing company. Their successes will result in investment returns which are consistently among the best in the hotel industry.

Playing by the rules

They will maintain integrity, fairness and honesty in both our internal and external relationships and will consistently live up to our commitments.

Acting with responsibility

They will actively participate in the improvement of the environment, just as they will be responsible members of our communities and industry organizations.

Strategic quality planning and
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