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Market Segmentation : Singapore 's Tourism Body

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Within the hospitality industry, segmentation has been a successful marketing strategy for many years. This paper discusses how Singapore’s tourism body uses the segmentation process to market itself. There will be a focus on two out of the four bases of segmentation in which Singapore’s tourism body deems the most important. Additionally, there will be a discussion on how Singapore positions itself, and how this positioning strategy makes segmentation.

“Market segmentation is the process of dividing the market into distinct groups based on their common needs and wants.” (Lovelock & Wirtz, 2011) “It consists of four bases: geographic, demographic, psychographic, and behavioural segments.” (Kotler, Bowen, & Makens, 2014, Page 221) Singapore is one of the largest tourism and business & trading hubs in Southeast Asia and the World. Singapore’s tourist population relies heavily on two bases: behavioural and geographic segments.

“Behavioural segmentation refers to buyers being divided into groups based on their knowledge, attitude, and use or response to a product.” (Kotler, Bowen, & Makens, 2014, Page 227) Singapore’s behavioural segments mainly consists of business and leisure. This is due to Singapore’s attractive and strong economy, as well as its many entertainment and tourist destinations.

The behavioural segmentation is a marketing strategy important to Singapore as it can provides marketers with the relevant information needed for marketers to advertise to the

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