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Marketing Case Studies

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Text: Marketing Managment
Chapter 4: Conducting Marketing Research

Topic: Market Research; Measuring Market Productivity; Return on Investment
Learning Objectives: 1. What constitutes good marketing research? 2. What are the best metrics for measuring marketing productivity? 3. How can marketers assess their return on investment of marketing expenditures?

Video Title: Dunkin’ Donuts
Link: http://windowsmedia.pearsoncmg.com/ph/bp/bp_video_library/dunkin.wvx

Synopsis
This video describes a historical overview that illustrates the growth and success at Dunkin’ Donuts. The company conducts extensive research to evaluate the freshness and quality of the products. It offers competitive products to meet consumer demands. …show more content…

a. Rider b. Web site c. Social media groups d. None of the above

2. Why does Harley Davidson use assessable dealerships to market a diversified group of products and services? e. To build strong long-term relationships f. A consumer trap to generate profits g. To reduce time traveled between dealerships h. All of the above

3. Which of the following benefit is not one of the components of the total customer perceived benefit of the customer perceived value at Harley Davidson? i. Image benefit j. Product benefit k. Services benefit l. Psychological cost

4. Which of the following is not a benefit to the Harley David consumer? m. Accessible dealerships n. Diversified products o. Diversified services p. No brand image

5. Why are the development of additional dealerships and products important at Harley Davidson? q. Harley Davidson has no interest in growth r. They enhance future growth and profitability s. Harley Davidson is only interested in additional products and services t. None of the above

Text: Marketing Management
Chapter 13: Designing and Managing Services

Topic: Service Classification; Services Marketing; Service Improvement Strategies
Learning Objectives: 1. How do we define and classify services, and how do they differ from goods? 2. What are the new services realities? 3. How

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