Marketing Management, 14e (Kotler/Keller)
Chapter 6 Analyzing Consumer Markets
1) ________ is the study of how individuals, groups, and organizations select, buy, use, and dispose of goods, services, ideas, or experiences to satisfy their needs and wants.
A) Target marketing
B) Mind mapping
C) Consumer activism
D) Consumer behavior
E) Product differentiation
Answer: D
Page Ref: 151
Objective: 1
Difficulty: Easy
2) Which of the following would be the best illustration of a subculture?
A) a religion
B) a group of close friends
C) your university
D) a fraternity or sorority
E) your occupation
Answer: A
Page Ref: 153
Objective: 1
AACSB: Multicultural diversity
Difficulty: Moderate
3) The relatively homogeneous and
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A) orientation
B) procreation
C) immediacy
D) intimacy
E) reference
Answer: A
Page Ref: 154
Objective: 1
Difficulty: Moderate
11) The family in a buyers life consisting of parents and siblings is the ________.
A) family of procreation
B) family of influence
C) family of efficiency
D) family of orientation
E) purchasing family
Answer: D
Page Ref: 154
Objective: 1
Difficulty: Easy
12) When Gary was a high school student, he enjoyed rock music and regularly purchased hip clothing sported by his favorite rock band. However, five years later, when Gary became an accountant, his preference shifted toward formal clothing. Which of the following personal characteristics is likely to have had the most influence on Gary's preferences during his high school days?
A) education
B) age
C) income
D) gender
E) physiological needs
Answer: B
Page Ref: 155
Objective: 1
AACSB: Analytic skills
Difficulty: Moderate
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13) Marriage, childbirth, and divorce constitute the ________ that shape the consumption pattern of individuals.
A) psychological life cycle
B) product life cycle
C) social status
D) postpuberty cycles
E) critical life events
Answer: E
Page Ref: 156
Objective: 1
Difficulty: Moderate
14) Identify an economic circumstance that can greatly affect any product or brand choice.
A) retirement
B) values
C) lifestyle
D) borrowing power
E) relocation
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Gary’s behavior from the beginning of the movie is odd. He is quite and not very open with his mother. He has angry posters plastered all over his bedroom door and a padlock locking his door
Knee Scooters of Houston is a home-based, medical mobility device sales and rental company. We provide our customers excellent customer service; including free delivery and pickup for rentals, free delivery for sales, competitive pricing, and ongoing support to customers. We have had tremendous success in our first year of business.
This paper will introduce a product and service which operates in the U.S. with the intent to expand within foreign markets eventually. The service that I chose is a current service in the food service industry that does exist but would benefit from enhancing it; there are market trends for the new service that would definitely satisfy potential customers’ needs and wants once the idea is brought to their attention. The goal is to bring the feel of the city’s fine dining and lounging experience to areas outside the city without having to travel far or spend more. The service is an
For example, when you were a teenager were you signing deals with record labels and traveling around the country to perform? Late in October of 1961, The Beach Boys recorded demos of their first two surfing songs, which hit the charts and scored them a record deal with Capitol Records. (Kemp) Their hit single “Good Vibrations” and the album “Pet Sounds” joined the other two songs on the charts. These four are generally known as the band’s greatest hits. In the late 60’s Brian Wilson suffered from a nervous breakdown and stopped touring. He claimed that everything he was doing for the group was too much. (The Orchard) When he was gone he experimented with sounds and harmonies, which later became more of the backgrounds of their popular songs. (Kemp) The Beach Boys started to fall, so they flew to Europe to perform for the first time. In both the United States and in Europe many people described them as “teenage symphonies to God.” Later in that decade the band was joined by many other artists such as Blondie Chaplin, Ricky Fataar, and Bruce Johnston. (The Orchard) The successes and prosperities of The Beach Boys will remain golden
Firms have developed ways to influence consumer demand which effect supply, one such technique is demarketing or the process of reducing consumer demand for a product to a level that the firm can reasonably supply.
Which of the following is not one of the variables used by customers to evaluate
Hirshi and Gottfredson also say that criminals have disciplinary problems during childhood, i.e. Gary’s father. That is one distinct trait Gary possesses. Hirshi and Gottfredson also say that the traits a criminal has during adolescence and adulthood include: analogous behaviors such as drinking, doing drugs, and promiscuity, and poor social outcome such as a bad education, bad relationships, and difficulty with jobs. Gary once again possesses all of those characteristics. Despite the fact that Gary had a high IQ and an affinity for drawing, he couldn’t succeed more socially. He frequently skipped school at age 12 to go drinking and dropped out of school at age 14. Because of Gary’s impulsiveness, he spent most of his life in jail. His offenses ranged from murder to con scams. Gary killed people he didn’t know at all for what would seem like no reason. All of the offenses ended in Gary being sentenced to the death penalty.
A family consists of a group of interacting individuals related by blood, marriage, cohabitation, or adoption who interdependently perform relevant functions by fulfilling expected roles. (Edelman, Kudzma, & Mandle, 2014, p. 150)
until now, rock has been the vehicle of expression for many around the world. It has been the
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By analyzing consumer preferences and satisfaction across different areas of fast food and especially those of Wendy’s fast food stores and those in the macro fast food environment and employing proper analysis to gain an in-depth understanding into these trends, will allow for the understanding of trends in the market and to then be able to target weaker areas where Wendy’s might be lacking. The successful application of strategy to this areas could potentially lead to a number of results or a combination of, including an increase in profitability, market share and/or customer satisfaction, among others.
In this paper, I have researched to find out how this grant empire has become and remain so successful. I found out that one of the reasons is because it has been able to maintain the goals and standards that its owner, Mr. Sam Walton has built it upon. Even after his death, Wal-Mart continues to expand and grow in other countries. Wal-Mart is considered one of the top ten global companies today. Mr. Walton’s main goal was to sell products at a low price so that people could live a better life. Another reason is because Wal-Mart uses certain market mix strategies such as the four P”. These strategies, price, promotion, product and place.
Marketing is an essentially about marshalling the resources of the organization so that they can meet the changing needs of the customers on whom the organization depends. As a verb, marketing is all about how an organization addresses its markets. Marketing is “The management process which identifies, anticipates and supplies the customer requirements efficiently and profitability”.