Marketing management is a vital part to any organization because it will mostly decide how successful the organization would become. Therefore, organizations focus all their attention on creating a good image to impress consumers to attract as many as possible. Ultimately, their goal is to “have as many customers as possible pay as high a price as possible.” (Keller, 268) However, a good image is undoubtedly not enough in order to retain a large clientele and build a long-lasting customer loyalty.
Concept
Simply, long-lasting customer loyalty is acquired when a customer is willing to come back to the organization from times to times to enjoy the products or services offered despite the availability of other organizations who offer the same kind of products or services. This is hard to acquire with just mere marketing. In fact, marketing creates an image for an organization to grab consumers’ attention the first time consumers catch glimpse of the organization. However, keeping them coming back requires the involvement of more factors, mostly the quality of the products or services. Initially, an organization would need to have a positive customer-based brand equity, meaning the organization’s products or services, when identified, would receive favorable reaction from the customers. Big and established brands normally accomplish this requirement. After obtaining a new customer, the organization would need to offer him its best service or product to ensure his satisfaction
Furthermore, the publication suggests that the brand loyalty is correlated with market share. So, the bigger the company is, the more loyalty among its customers. And, this is true because the more people get to know the company, its services, and its products, the more brand identity it will form among current customers. Also, large companies benefit from having more loyal customers because they engage in word-of-mouth activities which can potentially attract more customers. So, there are many ways in which a company can increase their loyalty levels. But, when it comes to increasing market share, a better way could involve the increase in revenues among consumers. This can be done by opening more stores, offering products online, and by offering volume discounts. And, as a result, the company may be able to increase revenues and potentially increase its market share. Eventually, it could lead to an increase in the amount of loyal customers overall. Moreover, it can be said that loyalty programs and other related marketing activities can only make a difference in the long-run because the result are hardly noticeable in the short-run due to the fact that it takes time for a buyer to become an actual loyal customer.
3. Eddy's Ice Cream developed a line of whole fruit sorbets targeted at people who are loyal Eddy's consumers, but dislike all the fat and calories in
Customer loyalty is much harder to obtain that customer service satisfaction. The most important first step is to satisfy the customer by meeting their expectations. Customers only give a company one chance and if they aren’t satisfied they will not do business with that company again, as well as tell others of their experience. The next step would be to exceed the customer’s expectations. If a business goes above and beyond to assist the customer they begin to build loyalty. The next step is to truly surprise the customer. In order to dominate the marketplace the company must find a way to make them selves stand out with their product or service, accompanied with phenomenal customer service. Once this has been done customer satisfaction and loyalty will be gained. “Acquiring a new customer can cost four or five times more than keeping a current customer” (Bestmark, 2013). So it’s essential to keep the current customer’s happy and coming back for more.
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If you are working in a super market, what techniques/ tools you will use in data collection. How are you going to analysis the data and make inferences? How will you finally apply your market research to improve sales and win over customers?
Although the economic crisis has waned down, most companies are going through hard times trying to garner client confidence. This comes in the wake of regulations to see companies retain more equity mean, easier legal frameworks, and uncertainty about lending thereby forcing firms to apply strategies and restructuring plans to attract more business and stay relevant amidst growing competition. Restructuring thus requires a clearly defined plan in a skillful way to ensure that a company achieves success. This paper seeks to identify the strategies CaliFoods, Inc. a fictional retail outlet would use to improve its business.
Franchising refers to the franchisors in a form of contract that allows franchisees to be compensation for the use of its name, trademarks, and proprietary technology, product and operation management, in other business activities and business models. (Siebert, 2004)
In the present 21st century, the pressure of market competition has increased significantly. Under this environment, customer loyalty is the focus of both management practice and marketing practice of modern enterprises. It is the key for enterprises to get trust from customers and retain existing customers with the capability to deliver added value for customers.
There are many conditions that influence the factors, which are crucial in stimulating brand loyalty successfully. These, a/o., include the market share, competition, price, brand switching costs, number of substitutes, and so on. However, less obvious, but still, very important factors include the ones proposed by De Ruyter and Bloemer in their article about
It’s important to communicate to your customers your company’s mission so it is clear what sets you apart from your competitors. Target your customers to think of your brand as a living, breathing person they can trust. They need to know that your brand is the one they should turn to when faced with a dozen choices. Offer your customers a dependable, completely trustworthy choice that will never disappoint. Find out what your customers are desiring to feel and make your brand help them feel (“How to build a brand” .www.wikihow.com. N/P. N/P. November 28, 2015).
The primary focus of this research is to develop and understanding the reasons for brand loyalty, as there is a literature gap in this area of marketing management. A lot of researches been done in the past on the benefits of brand loyalty but there is a literature gap on how an organisation can build brand loyalty. The literature of market is still debating of what compromises brand loyalty (Chaudhuri & Holbrook, 2001).
companies, markets, or the so-called general public. Every customer creates his or her own version of brand. While companies cannot control this process, they can influence it by communicating the qualities that make the product and service different from the others. When enough individuals arrive at the same gut feeling, a company can be said to have a brand. In other words, a brand is not what a company says it is; it is what customers say it is. The customer is the most important business element for every company that wants to win in the global market. How to attract and keep customers has become a popular topic in both the industrial and academic areas. Customer experience-based brand strategy is a plan for the systematic
Business school has taught me that keeping customers is considerably less expenses than finding new ones. Therefore, I want to create a large amount of customer loyalty at Master Marketing. My final objective is to create a strong reputation in the San Antonio area as a quality and efficient marketing firm. Building a reputation as a quality firm is necessary to gaining the optimal amount of clients.
Use of the newspapers, radio, magazines, television and brochures, are some of the traditional marketing modes. Technological advancements have brought about new and efficient advertising means. Web marketing relates to application of internet tools in marketing of products and services such as online publications, video and audio files among others posted in websites.
3. Till 1950-56 there was no clear exim policy and no _________ restrictions of any kind