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Marketing Management : An Organization

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Marketing management is a vital part to any organization because it will mostly decide how successful the organization would become. Therefore, organizations focus all their attention on creating a good image to impress consumers to attract as many as possible. Ultimately, their goal is to “have as many customers as possible pay as high a price as possible.” (Keller, 268) However, a good image is undoubtedly not enough in order to retain a large clientele and build a long-lasting customer loyalty.
Concept
Simply, long-lasting customer loyalty is acquired when a customer is willing to come back to the organization from times to times to enjoy the products or services offered despite the availability of other organizations who offer the same kind of products or services. This is hard to acquire with just mere marketing. In fact, marketing creates an image for an organization to grab consumers’ attention the first time consumers catch glimpse of the organization. However, keeping them coming back requires the involvement of more factors, mostly the quality of the products or services. Initially, an organization would need to have a positive customer-based brand equity, meaning the organization’s products or services, when identified, would receive favorable reaction from the customers. Big and established brands normally accomplish this requirement. After obtaining a new customer, the organization would need to offer him its best service or product to ensure his satisfaction

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