Discussion Questions for Starbucks Case Study
Adam J. Stern
MBA 642 – Marketing Management at Pace University
TABLE OF CONTENTS
I. Has Starbucks has done well in Turkey? What are some of the common growth drivers in terms of consumer characteristics, market characteristics, and entry strategies across USA and Turkey that might account for Starbucks’ success? 3
II. What are the core, actual and augmented product benefits offered by Starbucks in Turkey? 4
III. Is Starbucks using a standardization, localization or hybrid marketing strategy in Turkey? 5
IV. Using the product/market expansion grid shown in Figure 2, apply the growth opportunities available to managers in Starbucks Turkey. 5
V. What marketing recommendations would you make to Starbucks in Turkey to help them sustain and/or improve sales growth, and remain competitive as they look towards the future? 6
VI. Bibliography 8
I. Has Starbucks has done well in Turkey? What are some of the common growth drivers in terms of consumer characteristics, market characteristics, and entry strategies across USA and Turkey that might account for Starbucks’ success?
Starbucks identified the opportunity in Turkey, through its partnership with their regional franchise holder, the Al Shaya Group (“Starbucks Turkey,” pg. 12). Despite the many challenges facing them, the Al Shaya Group was committed to bringing the “Starbucks Experience’ to Turkey, and the company found success by embarking upon an aggressive
Has Starbucks done well in Turkey? What are some of the common growth drivers in terms of consumer characteristics, market characteristics, and entry strategies across USA and Turkey that might account for Starbucks’ success?
Founded in 1985, Starbucks is one of the largest coffeehouse companies in the world with over 16,000 stores in 50 countries. This report evaluates major internal and external factors affecting Starbucks using various analytical techniques. Based on the Starbucks brand in UK, it identifies suitable marketing strategies for Starbucks to expand its business in the UK market within the next two years. In line with the chosen marketing strategies, recommendations for the marketing mix are discussed.
Customers yearn for top notch coffee and pay willing high prices compared to others. Coffee drinkers, are not only paying for convenience, but know it is good coffee. Restaurants favor one of two business models: the standard retail business model or the franchise model. Starbucks is a standard model chain, which means it does not franchise out. The bulk of its profit come from locations the company owns. Sometimes this business model can hinder expanding. Starbucks beat the odds of this by going to high populated areas with lots of traffic. Meanwhile globalization is playing a role in how companies can
Has Starbucks has done well in Turkey? What are some of the common growth drivers in terms of consumer characteristics, market characteristics, and entry strategies across USA and Turkey that might account for Starbucks’ success?
2) Garthwiate, Craig; Busse, Meghan; Brown, Jennifer; Merkley, Greg “Starbucks: A Story of Growth” Harvard Business Publishing, July 2012.
Starbucks is a dominant company based in the United States founded in 1971. After the current chairman Howard Schultz take over the business, Starbucks started to introduce specialty coffee beverages, food and entertainment product. In order to stabilized their position in the industry, identification of strengths and weakness, ability to define new opportunities as well as being aware of possible threats become essential.
Furthermore, in Turkey’s history, there was a time prior to 1980 where Starbucks would have not done so well due to an embargo put into place by the Turkish government limiting coffee’s prevalence in the country and shifting preferences to tea. However, thanks to the lifting of the embargo as well as other market
Starbucks expand their business by offering a verity of other products in their coffeehouses which include wine, beer and adding some other new products and reaching border customer group.
What does Starbucks have to do in order to develop its business in other parts of the world?
We would recommend Starbucks to focus doing advertisements and promotions on internet and television. In the high tech world, everyone has his or her own mobile phone or computer which can just read the news by clicking the certain website. So, Starbucks can attract their customers by decorating their own website and promote products to them. Starbucks should make different promotions. As an example, it can make a breakfast set which a cup of coffee comes with a piece of croissant. As Starbucks offered meals, it would be able to extend the product base greatly. Once the promotion has been shown in website or TVs, people may think of it and purchase the product. Starbucks can also make their brand more aggressively in order to convince people that Starbucks serves coffee which is superior to other coffee and beverages. Starbucks is not just stand for a cup of fresh coffee but it is about the passion for the soul of people, quality product and understanding the culture of coffee. Other than that, Starbucks may make a membership for customers to collect their points so that they can exchange gift. Hence, the customers can enjoy the rewards and they will choose Starbucks again for the next
The following section of this deals with some of the main factors within the Starbucks companies’ micro environment. More specifically, the following headings will be explored:
In April of 1984, Starbucks tested the espresso bar at its sixth store located at the Fourth and Spring in downtown Seattle (Schultz & Yang, 1997). Although the espresso bar was crammed into a small corner at the back of the store, it turned out to be a success since customers just keep coming in and out of the store just to purchase a cup of coffee (Schultz & Yang, 1997).It was the first time America was served with café latte (Schultz & Yang, 1997).
I knew about this company a long time ago but I just have drunk a kind Starbucks coffee once time last year when my sister bought it for me from American and I can’t forgot the taste of it. Starbucks is a famous brand of coffee and I understand why. That is the reason I decide to analyze this company- as a successful sample of marketing
Starbucks is a globally recognised coffee shop with thousands of locations worldwide. Originally Starbucks set out to sell coffee beans but now has global recognition for its famous coffee and comfortable settings in each Starbucks location. The aim of this report is to give an overview on Starbucks as a company and how it markets its products and services, also a brief look at its history. How this company started out with one location and now has over twenty thousand locations worldwide.
Firstly, Starbucks’ net sales growth from 2006 to 2015 shows us that the company has been working well on its attractiveness through time. Indeed, except in 2009, sales have been constantly increasing from one year to another at a rate of 11% in average. Over the period, two specific year are to be highlighted. 2007 and 2015 experienced respectively an increase of 21% and 17% much higher than the 11% in average. While 21% was the normal sales growth rate in 2007, Starbucks has experiencing an amazing year sales wise since the beginning of 2015. According to the last estimations, this sales increase seem to be due to outstanding performances on the tea market as well as a great progression in terms of traffic in Asia and in the US.