preview

Marketing Metrics

Better Essays

Marketing Metrics

EXECUTIVE SUMMARY
Marketing is no longer characterised by spontaneous investments. Marketing performance is controlled and diagnosed on a continuous basis, making the need for simple, but comprehensive measures/metrics to do so even more important. There are aspects of Marketing that can be identified, separated and measured.

The effectiveness of a Company’s marketing department is often measured on the number of new clients and customers, the amount of leads generated and successful follow up on these leads. The main objective of any company that intends on being a major player is not only to create new customers, but to retain the …show more content…

When choosing among different metrics to be used, one has to consider the cost of these as well. It has to be kept in mind that each situation requires a different mix metrics to ensure maximum reliability.

2. HOW TO ENSURE THAT MARKETING ACTIVITIES ARE MEASURABLE
The goal of the marketing activity in question should be clearly understood. Once this is done each goal’s correct marketing activity should be identified. In addition, the measurable components should be identified. It is important to communicate with marketing teams and management on what exactly will be measured, when it will be measured and in what format.

3. REASONS FOR THE GROWTH IN USE OF MARKETING METRICS
3.1 A corporate trend for greater accountability of value added activities.
In a time where competition becomes fiercer and world markets aren’t doing as well as they should, all companies are cutting costs and this makes it essential for all departments within a company to be financially accountable. Therefore even marketing expenditures should all be treated as investments, this allows comparisons with other assets within the company. This enables the company to link the marketing function with its strategy. The metrics used to measure marketing should be linked to all other functions in

Get Access