Marketing Metrics
At the beginning of The Balanced Scorecard, a book on the new generation of performance metrics, authors-Dr. Robert Kaplan and Dr. David Norton present an analogy to drive home their case. They ask you to imagine entering an airline jet cockpit, and in front of the pilot, you see just one gauge.
You ask the pilot, "What's that gauge measure?"
"Altitude", you're told.
"What about the other gauges?"
"We won't be using them this flight. I'm just focusing on altitude."
"How about air speed?"
"No, that's the gauge I was using last flight. I wanted to try something different this one."
"Compass?"
"Not this time"
"Fuel gauge?"
"Nope!"
The idea is, of course, that you need a balanced set of measures to accurately
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The first responsibility of marketing is to identify and enable the organization to acquire customers. Without customers, there is no revenue and without revenue, there is no business. Acquisition enables the company to increase its market share. There are four key performance indicators that enable the companies to address market share: Customer Growth Rate; Share of Preference; Share of Voice and Share of Distribution.
The second responsibility of marketing is to keep the customers the company acquires and grows the value of these customers. Customers who are not buyers are an expensive and ultimately disastrous liability. Such a situation indicates serious problems and hinders the ability of the firm to create leverage. Key performance indicators related to this include: Frequency and Recency of Purchase; Share Of Wallet: Purchase Value Growth Rate; Customer Tenure and Customer Loyalty and Advocacy.
The third responsibility is to make the customers buy something so that the wealth of stockholders' increases. Until the 1970s, a company's value was determined by its book value. Over time, intangible assets, such as a company's intellectual property, customer value, franchises, goodwill, etc. have had an increasing effect on a
Olve, J., Roy, J. & Wetter, M. (1999). Performance drivers: A practical guide to using the balanced scorecard. Chichester: John Wiley & Sons. ISBN: 9780471986232
23- The heart of business success lies in its marketing. Most aspects of your business depend on successful marketing. The overall marketing umbrella covers advertising, promotions and sales. Marketing is a process by which a product or service is introduced and promoted to potential customers. Without marketing, your business may offer the best products or services in your industry, but none of your potential customers would know about it. Without marketing, sales may crash and companies may have to close. Marketing can influence the overall performance for a company for example, a company will increase it sales through attracting more customers. Without employing marketing strategies, these sales may not have ever happened; without sales, a company cannot succeed. Also gaining higher profits as a result of good marketing for example in year 4 the profits was low but we increased the promotions by
Marketing is used to create the customer, to keep the customer and to satisfy the customer. With the customer as the focus of its activities, it can be concluded that Marketing is one of the premier components of Business Management - the other being Innovation. Other services and management activities such as Operations, Human Resources, Accounting, Law and Legal aspects can be "bought in" or "contracted
The first step of developing a profitable customer relationship is to understand what factors may affect customers’ final decision making. As we known, the factors include previous experience, quality of objectives, the salesman, sale strategy, service, price etc.
IV.Within the experiment, we will use a total of three Items to achieve or maintain accurate data. We will use a compass rose to determine direction, a meter stick to measure the distance we have traveled, and a piece of tape to mark the origin and the point in which a person stops.
Marketing Director to report quarterly on marketing strategies implemented by aligning business outcomes, i.e. units sold, during review period against prior set targets. Also to be considered is direction and influence marketing strategies have on company vision of being a ‘local, organic and sustainable’ producer, i.e. is marketing through large retailers detracting from public opinion that Alissa’s Artichokes is a local producer.
Measuring sales growth: According to Klipfolio (2016), a sales growth metric measures the overall rate at which Arimount’s Ironman total sales revenue either increases or decreases. The sales growth metric is an important metric for measurement, as it will affect all future strategic decisions by Arimount. It is important that Arimount measure sales over multiple periods, in Arimount’s case total monthly sales, to gain a solid indication of growth and to build precise strategic plans; i.e. Arimount will measure current sales against the previous year’s sales period to then plan for future sales periods. This will allow Arimount to tailor future marketing plans for specific points in time and ensure
According to Graeme D. and Ensor J., (2005) ‘’Marketing is essentially a simple process and success stems from the understanding of the costumers need’’. The concept of marketing could be simple but it is the implementations that is highly complex and requires a range of interdependent variables. These variables must be given focus and direction in order to achieve successful fulfillment of customer needs. Marketing is also the means to provide such direction. Additionally, the provider must understand the needs and wants of the customer. Therefore marketing offers a mechanism that facilitates understandings, communication and the development of products and services as solution to the customer needs. Finally, marketing is an interface between the
Marketing to consumers can be a very … job. They use the tool of market segmentation to help them advertise more effectively. One part of the market segmentation is the demographics of a consumer.
“The issues confronting the political campaigner are strikingly like those standing up to the marketing supervisor. A set of associations in every space go after the dependability of the focused on business sector; the consumers/citizens are the decision makers, with their decision normally suggesting some level of responsibility; and the channels of correspondence and influence are practically vague” (Mauser, 1983). Similar to a corporate firm, the association of a political fight could be seen to include phases of "selling" orientations and 'marketing ' orientations (Wring, 1996). The offering idea is a typical business introduction that pushes utilizing forceful promotions and offering strategies, and is regularly utilized with
Increasing the profitability and market share is the basic motive of every company except non-profitable organizations. In order to increase its revenues, the companies adopt different strategies that can attract more and more customers to get the product or service they are providing. Every company that is having fine business revenue is looking for ways to increase further. For this purpose, the decision-makers are implementing such strategies that can attract new customers and retain the existing ones (Johnson, pg. 45,2010).
Today we understand that in order to lead an organisation to success and for the organisation to increase profitability in order for growth the needs and wants of their customer must be satisfied; the marketing concept is commonly adapted in this instance.
“Marketing is the management process for identifying, anticipating and satisfying customer requirements profitably” (Chartered Institute of Marketing). Marketing is the process of planning and executing the conception, goods and services that create exchanges that satisfy individual and organisational objectives. The customer is the most important person to any business, this Assignment will allow me to analyse the important strategies that a Business uses to ensure Survival Growth.
Marketers always try their best to fulfill the needs and wants of customers with positive, motivating values and association and the most obvious way is
By avoiding these pit falls as well as doing the obvious things such as providing a great products and offering support, a company can remain competitive. Customers are the lifeline to the organization and should never be ignored. Providing the best customer value can help assure that clients