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Marketing Myopia

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Marketing Myopia What is Marketing Myopia? Marketing Myopia is the short-sighted approach of management of focusing on a particular product and not identifying the correct industry the organization is in. (Levitt, 1975) In essence it implies that organizations should not define their business based on their products and should attempt to identify the business based on customer centric evidence. Organizations need to focus on customer wants and use customer centric evidence forming strategic decisions. Key Points In his article Theodore Levitt points out to several key points that lead to short-sightedness within organizations. * Narrow definition of business * Product orientation rather than customer orientation * …show more content…

In essence book shops have enjoyed complacency with their product. In contrast to Borders Group, Barnes & Noble which is a leading bookstore in the US recorded an 11% increase in their share value in the past year with the introduction of their e-book reader “Nook”. It is clear that Barnes & Noble were not “Myopic” in their approach and were able to retain and even grow their customers as well as profits by embracing a new product. The Case of Islamic Banking Main competitive pitch of Islamic banking is in Sharia compliant and interest free. But the real business of Islamic banking is producing profit. Assumes devote Muslims do not have a competitive choice. Development of products which are first compliant of Sharia and not customer centric. Assumes that Muslim population will grow. The Prescription * Start with ‘Why?’ Organizations should look in to ‘why; they are doing business i.e. the purpose, the cause, the belief or the reason of existence; and what consumer needs and wants that they are satisfying. People buy ‘Why’ you do it. Ex: Apple * This will help you define your business scope When an organization understands ‘why’ they are doing business they can define the scope and identify which industry they are in. * Link to Customer Orientation (Customer Satisfying Process) All market evidence should be linked to the customer, as opposed to competitors or the own product. A customer oriented management can keep a growing company

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