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Marketing Orientation

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Marketing is an organizational function and a set of processes for creating, communicating, and delivering value to customers and for managing customer relationships in ways that benefit tChapter 1: An Overview of Marketing

Learning Objectives

1 Define the term "marketing"

Marketing is an organizational function and a set of processes for creating, communicating, and delivering value to customers and for managing customer relationships in ways that benefit the organization and its stakeholders.

2 Describe four marketing management philosophies

Four competing philosophies strongly influence the role of marketing and marketing activities within an organization. These philosophies are commonly referred to as production, …show more content…

C. The Concept of Exchange

The concept of exchange means that people give up something in order to receive something that they would rather have.

1. The usual medium of exchange is money. Exchange can also be through barter or trade of items or services.

2. Five conditions must be satisfied for an exchange to take place:

There must be at least two parties. Each party has something that might be of value to the other party. Each party is capable of communication and delivery. Each party is free to accept or reject the exchange offer. Each party believes it is appropriate or desirable to deal with the other party. Exchange may not take place even if all of these conditions exist, but these conditions are necessary for exchange to be possible.

2 Describe four marketing management philosophies

II. Marketing Management Philosophies

Four competing philosophies strongly influence an organization’s marketing activities. These philosophies are commonly referred to as production, sales, marketing, and societal orientations.

A. Production Orientation

The production orientation focuses on internal capabilities of the firm rather than on the desires and needs of the marketplace. The firm is concerned with what it does best, based on its resources and experience, rather than with what consumers want.

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