Marketing Services Ebay Customer Service

EBay has paved the wave in this industry and being in a billion dollar industry making things happen to benefit consumers in many ways.[5]

Information system is analyzed as the parity. The reason is lack of a customer service hotline on eBay´s websites. But on the other side they try to meet needs their customer, e.g. facilitate payment system. eBay´s executives do not adopt the management style to Chinese conditions. For the majority of population was the only option to pay by cash, because of non-users of credit cards. Also there are problems with the system of auction, because Chinese people like face to face purchases and they are used to deal the lowest price and in auction- selling format usually the prices went up. These issues caused the evaluation of marketing and customer service as the parity. E-Bay had adopted various expansion strategies, both locally in the US and globally in new international markets. It builds a brand image in the US as an industry leader and tries to expand to other foreign countries. Additional temporary advantage related to the purchase protection because respondents extremely agreed that eBay did the best job in monitoring and protecting its users from purchasing counterfeit items from its site.

Instead of just allowing the cyber-attack to occur in roughly February or March of 2014, eBay should have taken additional steps to continue securing their servers. Some also question whether it is necessary for eBay to hold the data including addresses and other information for their customers and for the shipping requirments. The fact that they already push out much of their billing info to PayPal does help, but it could have been even better if they would push the sensitive data out to other third parties and other

EBay hosts an online marketplace where consumers and merchants can come together to trade goods in a variety of ways. One way this can occur is through Auction-type listings. This process consist of listing an item that is available for others to bid on for a specified amount of time; the person to bid the highest wins at the end of the allotted time. There is also a “buy-it-now” option where an individual can immediately purchase the desired item directly from the seller. There is an array of categories you can shop from and consist

I hope this resolves the situation as here in Amazon we like that our sellers have confidence of the services we bring, you can rest assure that we work hard every day to provide the best-selling experience.

Ebay has offer a generous return policy for their customers. Shoppers are more likely to buy from a company when they know that they have the option to return an item ebay adopted the strategies to increase sells. That is why eBay offering a generous return policy just makes sense for a good business option. They want to make managing returned item as efficient as possible and they advise their sellers to be proactive about the way they list your item—and always respond to buyer requests in a timely fashion. They also, provide a return widow of 30 days. Offer to pay for the shipping label for return, waive restacking fees. A refund or exchange is permitted upon return if inventory is

Unfortunately, E*Trade has had some problems as are noted on their BBB record, which includes an SEC lawsuit that has since been resolved.

After reading the simulation, I would probably followed most of the steps that Sara had taken. Sometimes it doesn’t matter what you offer, or you do, there is always going to be that one customer who requires more than is necessary. In my opinion, as the representative, I would not have offered an apology due to a fault product. Any apologies would be due only to any inconveniences cause. But Alpha Electronics, cannot and should not apologize for a defective product which was manufactured by another company which more than like has warranty attached. Although Saradoes not have formal training in this area, she did a tremendous job in meeting the needs of this disgruntled customer. She provided great customer service without having to give aways everything.

E TRADE is known for getting a live person on the phone 24/7. They need to look at the types of complaints they are getting and look for ways to enhance their service. It appears that they respond fast and act slow. The customer is smart. They understand

Each year online auction fraud is one of the most commonly reported cases of Internet fraud reported to the Federal Trade Commission. Advances in information technologies enable the creation and success of business models such as Internet auctions. There are a variety of auction frauds, the five most common methods of Internet Auction fraud include bid shilling, bid shielding, non-delivery of merchandise, non-delivery of payment, and product authenticity. This paper will expound on the five most common Internet auction frauds along with examining and performing a literature review of prior empirical studies on Internet auction fraud.

eBay needs to focus on several issues to become more competitive. One issue is the fact that their competitors, like Amazon, make website purchases less difficult. On Amazon a customer can make a quick buy instead of having to bid on an item, wait for the auction to end, and then see if they won the auction. Another issue for eBay is the customer’s perception that scams are more likely on their site since purchases involve individuals and not companies. Even though eBay has the buyer protection plan to counter this idea, some customers might still shy away because they do not want to take a chance of having to go through the dispute resolution process in case it is a scam. When looking at Amazon’s return policy, they back their buyers 100%. If the buyer is not satisfied with the product or it doesn’t match the description that was on the website, Amazon will give the buyer a full refund. Looking at this from a buyer’s perspective, it makes purchasing more convenient to return a product as opposed to having to track down the buyer and trying to work out a resolution. I think that if eBay changes the protection policy and would

Each and every client of web administrations may be a "player" of eBay. Along these lines, there are an endless number of suppliers and everybody can offer something as a potential supplier for eBay. EBay plan of action gives an administration that brings the purchasers and vendors together. The suppliers don 't have much power aside from on account of the exchange of the top of the line things at the end of the day costly products: land or autos or types of gear. It is clear that both the purchasers and merchants need insurance for their things (Cheng, 2005, p. 159). eBay utilizes PayPal as a part of a request to accommodate smooth and brisk installment of things where the vendors need to get their cash rapidly. Be that as it may, it is entangled to offer costly where the suppliers have more power. Keeping in mind the end goal to encourage the offering costly things, eBay acquired Skype where to side can without much of a stretch import and trade information. The suppliers all in all don 't have much power unless they are managing the top of the line things.

As eBay expands into more foreign markets, eBay will have to further evolve and allow for a more country centralized execution of its policies and manager control. I can certainly see that in countries that have a high religious influence, such as the Muslim dominated hierarchy, religious dictates will control how eBay presents itself. In the Koran it states that you are not allowed to profit off another. This holds true in examples like banking. However in some democracies eBay is being stifled in its ability to require payments thru PayPal, as the book states an example of Australian government, curtailing eBay’s ability to require payment thru PayPal (Griffin, 2012). To further accommodate expansion into these diversified markets eBay will of course have to follow religious precepts, government regulations and allow for more targeted products. It would be unwise of eBay to allow many items that are permitted in democracies and free thinking countries to be purchased in a more conservative nation. In the conservative nations, the potential buyers can still buy off eBay USA. This type of targeted selling of their system has created eBay of Canada, eBay of USA, and eBay of Australian, eBay of Belgium and so on (whoweare). Because of eBay’s presence in over 30 countries, yet PayPal is only used in 16 countries,

The company eBay Inc. is an American multinational Internet consumer-to-consumer corporation. Founded in 1995 by Pierre Omidyar in San Jose, California, it is now a multi-billion dollar business with operations localized in over thirty countries including China and India. It’s main enterprise is eBay.com, an online auction and shopping website that allows people and businesses to buy and sell a broad variety of goods and services internationally. Millions of collectibles, décor, appliances, computers, furnishings, equipment, domain names, vehicles, services, intangibles and other miscellaneous items are listed, bought, or sold daily on eBay. Anything can be auctioned on the site as long as it is not illegal and does not violate the eBay’s Prohibited and Restricted Items policy.

*eBay's positive earnings fix this issue because they prove that eBay is already far ahead of the game.