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Marketing and Full-service Pet Salon

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Chapters 1-3

1)The public is becoming more aware of how marketers’ activities affect the welfare of consumers and society. As a result, more firms are working to -create a responsible approach to developing long-term relationships with customers and society

2)A Junior marketing executive at MegaGrain Cereals suggests increasing the package size and price of its best-selling brand without increasing the amount of cereal inside the box. Her superior warns that this might be a bad idea because MegaGrains long-term survival, like most companies, depends on -creating and maintaining satisfying exchange relationships

3)Which of the following statements about marketing environment forces is not correct? -They fluctuate slowly and thereby …show more content…

Thus, Starbucks is involved in -marketing planning

23)According to the text, a market is defined as -a group of individuals and/or organizations that have needs for products in a product class and have the ability, willingness, and authority to purchase these products.

24)Borders Books uses technology to help them identify specific customers, establish interactive dialogues with them to learn about their needs, and combine this information with their purchase histories to customize products to meet those needs. Borders Books is using the ________ approach. -customer relationship management ?

25)A competitive advantage exists when a -firm matches a core competence to opportunities it has discovered in the marketplace.

26)The marketing plan is -a written document detailing activities to be performed to implement and control marketing actions

27)EXperience Limited is a company which offers tours and vacations that include participation in an extreme sport, such as hang-gliding, bungee jumping, skydiving, and motorcross. Adrian Moss...

The information in EXperience Limited’s database could be best used to develop -a CRM program

28)Harley-Davidson’s Harley Owner’s Group (HOG) helps to foster strong relationships between riders and their motorcycles, giving it a ________ over other motorcycle manufacturers. -sustainable competitive edge

29)Which of the following is false with regard to customer lifetime

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