Maxine's Oyster Bar Mission Statement Analysis

The mission statement is the vision of the founder. A man who recognized the glaring holes in the food market industry, and filled them with his passion to make food shopping a customer orientated experience.

Customer Service: Our business is built on the premise of achieving 100% customer satisfaction and developing a long-term

Let's make a more detailed comparison between the mission statement and the "about us" page of the website. The first sentence

3. 10:30am – 10:50am: Research on features of excellent customer service:Effective announcing in consumer service depends upon a thorough tolerant of the wants and attitudes of consumers, thus, what is significant figure to them and their apprehensions in terms of assistances, manufacture quality or announcing and take the way of through. Many organizations carrying on surveys to conclude what users believe strongly and how well they are achievement at meeting those presumption.

This is a statement of how you envision customer services being delivered in the future

So what does this mean? From the first phone call to our last interaction with the customer we want them to feel as this has been the best experience possible. It begins with our face of the company. That could be a greeter at the front door, or our team member answering a phone call. At that initial point of contact it is our goal to invite the customer in to a friendly, knowledgeable, and accommodating atmosphere. Secondly, we want all internal customers to assist our external customers with any help or guidance they need without making them feel as if they have inconvenienced us. Listening to our customers will help improve the customer experience and lead to quicker solutions. Finally, we want our customers to not only come back, but to promote our business through word of mouth. That is where we will gain our economic advantage. It’s 5 times harder to get a new client than it is to get repeat business from an existing client (Sivers).We need to utilize all aspects of customer service to not only retain the customers we do have but also to create an experience that invites new customers to our store.

A company without a mission statement is like the Cheshire Cat in Alice in Wonderland described; “If you don’t know where you’re going, it doesn’t matter which way you go.”

The ‘make it happen’ culture and providing customer service which the customer deserves, without fail are what I strive to achieve in my work. Going above and beyond in customer service is one of my values and having this supported by an organisation is appealing to me.

We realize that as important as our technical skills and the quality of material we use is, the way we conduct ourselves at the client’s location is equally important too. This means that we show respectful behaviour while engaging with the client so that they do not feel uncomfortable or dissatisfied with the level of our service at any point in time.

We will believe that employees are our greatest asset and aim to offer a health working atmosphere for their progress and enhance we are always committed to remain honest and sincere in all our dealing with customers, vendors and, employees. We will not indulgence in acts that will be detrimental to the reputation of our organization. We will stick to the highest ethical values in all our acts because ethics is surrounded in each part of our business. We will guarantee loyalty to such ethical strategy

To ensure that each customer receives prompt, professional, friendly, and courteous service. To maintain a professional and friendly environment for our customers and staff. To provide at a fair price using only quality components. To ensure that all customers and staff are treated with the respect and dignity they deserve. To thank each customer for the opportunity to serve them. By maintaining these objectives we shall be assured of a fair profit that will allow us to contribute to the community we serve.

The guarantee can be successful in creating a culture for service excellence within Broadstripes if the customer service remains consistent. The elements in

To resolve issues quickly and with the least amount of inconvenience for our guests as possible.”

Customer Service: The customers will be impressed with the level of attention that they receive.

1.3 Purpose: First on there agenda is excellent customer service. They provide themselves by offering