Mcdonalds Is A Tangible Service

McDonald's is it pretty clean restaurant but not the best. Their have been reports of Roaches and rats. “ It is almost always cold when I go there,” set a customer on Yelp. McDonald's is known for its cheap prices, but when you compare them there more expensive, a Big Mac is $3.99 a six-piece

McDonald’s, one of the most well-known fast food chains with over 32,000 stores worldwide is also one of the worst places to eat. McDonald’s restaurants and their food items have a negative impact on American society because the food is unhealthy, the food poses many health risks to individuals, and McDonald’s targets children as their main audience. Food items at McDonald’s contain excessive amounts of calories, fat, sugar, sand sodium. For example, there are over 540 calories in just a Big Mac sandwich alone. It would take around 45 minutes running on a treadmill to burn the same amount of calories in a Big Mac sandwich. Also, there are 28 grams of fat in a Big Mac, which accounts for 43% of your daily value of fat for the day. Not to mention

McDonalds regarding first customer contact usually depends on how busy they are. Sometimes I get greeted at the door and other times when they are really busy it’s not until it’s my time to order. This is one of the annoyances. When they are busy the wait time is can be long. In addition to this when standing in line you’re not sure if your standing in the order line or the line waiting for food to come out. Not sure how the phone line system is for I have not needed to use it. Other customer conveniences that they offer are now a mobile app so you can get coupons and rate their service. To increase convenience and timing for McDonalds I

McDonald's has successfully met the demands of its customers by gradually adding to their menus. Breakfast meals, hamburgers, chicken, salads, salads and even desserts are provided by the restaurants which aids in the success of McDonald's. The organizational structure for McDonald's

Since Richard and Maurice McDonald founded in 1948, McDonald's has grown from a small restaurant in California into one of the most recognized brands in the world with a chain of outlets that spans the globe. For over 50 years, McDonald's defined the fast food industry while indelibly etching its golden arches logo on the face of both American and global culture through such icons as character Ronald McDonald and the Big Mac sandwich. Millions of people started their very first jobs at McDonalds while even more began to have their eating habits redefined by the chain. Concepts like the drive-thru window were introduced along with the Happy Meal for children in order to provide a fast, affordable, and enjoyable dining. Ray Kroc, saleman

Mcdonalds is a company that is all about getting your product ordered, made, and delivered as fast as possible, while using the least resources as possible. The McDonald brothers created a system called the Speedee Service System, which helped make the food as fast as possible. Before the Speedee System, restaurants employed short-order cooks, who specialized in making food that had a short preparation time, to get the food made quickly. The chefs required lots of skill and training however, and were often in high demand. The Speedee system however, used many unskilled workers, each who did a small step in the production repetitively, very similar to how Ford’s assembly line worked. Having each resource, whether it be worker or machine, specially dedicated to doing a certain job makes the whole production line much more productive. One example of this is a worker whose job is to receive calls from a mcdonalds drive through. The worker receives calls from Mcdonalds all across the country, in a special call center. As soon as she finishes taking the order and sending it back to the workers in the McDonalds where the order originally came from, she immediately receives another order from a McDonalds somewhere else in the country. Having a dedicated call center not only cuts labour costs, but also creates a more dedicated customer service. Another example of how McDonalds has

These techniques will be taught to your employees because we know that your number one goal as CEO of McDonald’s is to keep your customers happy. Two other ways to keep your customers happy is to ensure the restaurant has a cleanliness environment and to deliver the right order to the customer. When you think of an interview, you know the firm handshake is what will set you apart from any other applicants; it’s the same with how clean your restaurants are kept. The trash and stains on the floor will not look sanitary for a person that wants to order some food and sit down to enjoy it. They shouldn’t have to worry about the smell or appearance of the restaurant while they sit and dine. Customers come to McDonald’s to enjoy a fast meal and they do not want to waste time going back to the counter to complain about a misunderstood order. Sometimes it’s not all about the customers, another efficient way to receive positive customer service is to reward and recognize your employees.

McDonald’s emphasizes cleanliness and food safety, in addition to quality and value service (QSC&V), through which it has succeeded in obtaining customer trust. The company also stresses ethical practices, dependability, and truthfulness in dealing with customers (McDonald’s, 2012, p. 1). Moreover, McDonald’s employs a coordinated marketing strategy that involves analyzing customer wants, creating products to satisfy his or her needs, setting the right prices and enhancing awareness of

Whether it’s in a store, a restaurant, at the library, or even in school, I will always rehearse what I am supposed to say, even going as far as to slow my walk to said person to ensure what I have rehearsed is sufficient for this upcoming interaction. I really do not think this shy demeanor is reserved for a McDonalds routine, nor do I think the assembly line, standardized technique of fulfilling orders is a McDonald only system. All companies wish to maximize their profits, and while I do think McDonalds has found the sweet spot in the system to maximize the profits to the fullest, I’m not sure if they were the pioneers of such a service as I’m not aware of what unknown franchises have had to offer. What is unfair however, is that for as much profit McDonalds rakes in, for as far as they have gone in securing their position as a super power of systematic routine of filling orders, you would think that they would be able to provide full time jobs for people and discontinue the practice of selfishly hiring workers for only part time. This is conniving and devious, as it allows them to provide next to no benefits, further saving them

Fast food is currently one of the biggest businesses in the United States due to the hectic schedules that the average person has to deal with. It is often necessary to grab food on the go because there just isn’t enough time to cook at home. This is the main reason behind the tremendous success of fast food giants such as McDonalds and Burger King. McDonald 's Corporation is the world 's largest chain of hamburger fast food restaurants, serving around 68 million customers daily in 119 countries. Headquartered in the United States, the company began in 1940 as a barbecue restaurant operated by the eponymous Richard and Maurice McDonald; in 1948 they reorganized their business as a hamburger stand using production line principles.

The McDonalds Corporation’s strong internal workings also serve as benefits. In 2005, Fortune Magazine listed McDonald's as the "Best Place to Work for Minorities." McDonalds also invests more than $1 billion annually in training its staff, and every year more than 250,000 employees graduate from McDonald's specialized training facility called Hamburger University [4]. McDonalds also offers scholarships and opportunities to earn college credits for their employees who are still in school [5]. Internally McDonalds also has high standards for food safety regulations. While this might not be more to avoid lawsuits than to take care of their customers, McDonalds claims to go above and beyond national regulation to bring its customers a clean and health dining experience [5].

The McDonaldization theory defines the process of which the principles of the fast-food restaurant are coming to dominate more and more sectors of American society as well as the rest of the world (Ritzer 1). Within McDonaldization there are five different concepts embedded into this theory, which are efficiency, calculability, predictability, control and lastly irrationality of rationality. These concepts are not just used in fast-food restaurants, but are becoming more

It all began in 1940 with the opening of the first McDonalds. The McDonalds brothers had no idea that in 75 years, their tiny burger shop on the corner of a street in San Bernardino, California would become the epitome of American culture (Schlosser 1). Within the first few years of McDonald’s existence, the McDonald brothers scrapped the drive-in style dinner that was popular at the time, for the drive-thru. What first seemed like a radical move, soon became popular with the people of San Bernardino. People enjoyed having dinner ready in one minute, compared to the fifteen minutes it would take at other fast food joints. Soon McDonalds expanded out of San Bernardino, and now there are over 14,000 locations across the United States alone (Schlosser 1).

I took my family to our local McDonalds for lunch a week ago (after 1 pm) and waited in line for over 25 minutes with only 4 other customers in line before us. Of the two cash registers originally open, one lady (unable to read name covered by apron) left without informing the people in line directly in front of her that she was closing. The assistant manager (I assume since he had no name tag but was wearing a striped shirt (everyone else was wearing green shirts)) was called to the front 4 times to correct erroneous orders, and finally opened another register. Unfortunately, he waited on us. We ordered salad shakers that ended up being (at best) warm. He needed to return to the register for each item, and even then had the order messed up. He literally threw my children's orders of French fries on the tray as well as their burgers. While we were waiting, I watched one rather slovenly worker (with a large grease stain and cheese on his BACK) throw a "to-go" bag and complain to the people in the back about being busy. There appeared to be more than enough people working, but planning and management were severely lacking.

McDonald has been a well-known and valuable brand for over half a century. The company’s mission and vision is striving to be the world’s best quick service restaurant and formalizing their beliefs into “People, Vision, and People Promise”. “Quality, Service, Cleanliness and Value” also became the company’s motto. The company’s first McDonald store was built “in 1940 by the original McDonald brothers, Dick and Mac. Later in 1954, Ray Kroc became the first official franchisee appointed by Dick and Mac McDonald in San Bernardino, California” (Chandiramani, Ravi). Soon after, Mr. Kroc opened his first restaurant in Des Plaines, Illinois, and the McDonald’s corporation was created. The new franchise began to grow rapidly as a result of its