Meals On Wheels Paper

I assisted with the content of our Service User Guide in this pack I have devised a section which includes a piece about expectations on how complaints will be dealt with. This

In order to confirm that call takers and dispatchers are handling calls appropriately and dispatching units correctly and in a timely fashion, the organization conducts quality assurance checks or QA’s. This involves the administration accessing a sampling of calls taken and dispatched by each employee. The calls are then compared to the EMD questions to ensure that they were appropriately followed and that the call was classified correctly. Then the requested response pattern of the responding agency is compared to the units sent to the call. If there is a variation in this response, then the administrator will look in the notes of the call to see the reason for the change. If the reasoning is not clear in the notes, then contact will be made with the dispatcher for additional information. Upon completing the QA, if there are discrepancies or errors then the call is brought to the attention of the supervisor of the call taker/dispatcher. The supervisor then contacts the employee with information as to why the call was incorrect and what the correct choice would be. Then the supervisor would determine whether any further sanctions should be taken. Sanctions include the counseling session, a formal write up in the employee’s file, remedial training, suspension, and recommending the employee’s termination. In extreme cases, the employee could also face criminal negligence

Explain how to ensure individuals’ rights and preferences are promoted when accessing and using services and facilities

This past summer, I acquired an internship at Baldwin and Lyons, an insurance company in Indianapolis. Every Wednesday during my internship, a couple of employees and I would participate in a prodigious community service project, Meals on Wheels. Throughout the three months that I worked at Baldwin and Lyons, I got acquainted with some of the individuals whom we delivered to. These inspiring individuals were so grateful and appreciative that we took time out of our day to volunteer to do such a service. One elderly woman who we delivered to would sing to us as she came to the front door “good meals, good meals, good meals.” She is one woman that I will never forget. First going into this, I was elated knowing I was I getting out of the

In order to maintain the quality and high customer satisfaction rate in many service provisions, managing complaint is the essential part which makes no exemption in health and social care setting. There are many statutory frameworks, code of practice and guidance regulating the service provision in health and social care setting.

Any employee who will be using the telephone must be able to conduct themselves in a professional, courteous manner. Be sure to take messages correctly. Please insure that you have only the necessary information and that the message is legible.

People of all ages who are homebound or not able to prepare or acquire nutritious meals are eligible for Sheboygan MOW. Homebound is defined as “You rarely leave your home. Homebound people are able to go to doctor and dentist appointments and beauty salons, but they have difficulty doing so” (Meals on Wheels, 2011). The Sheboygan Division on Aging provides a number of senior dining sites as well as delivered meals for homebound seniors. To be eligible, a person or their spouse must be at least 60 years old. Many of these dining centers are open Monday through Friday, but some of the more rural sites are only open once a week. This program only offers a noon meal, but has a lower cost per meal when compared to Meals on Wheels. They suggest a donation of $3.00 per meal, but will not turn a person away if they are unable to contribute. Other counties offer a wide variety programs. Two programs offered in Milwaukee County include Aurora Mobile Meals and the Goodwill Milwaukee Program. The Goodwill Milwaukee Program is available to economically disadvantaged seniors of Milwaukee. There are several eligibility requirements that must be met in order for a person to be accepted into the program. Participants meet with a social worker and their physician must approve their meal plan. The Goodwill organization does not have a set cost; instead they suggest a donation each month. No one will ever be denied service if they are unable to

Occasionally, I receive voicemails from outside consumers that require a return telephone call. I also handle call center telephone duties on the CISCO agent line.

Much of the information received by these call centers needs to make its way back to the parent company. This could be information needed to improve a flaw in a product, or a task that should be continued. The organization should be sure that all information is being properly relayed back and put into effect as needed.

Each organisation should have in place a complaints procedure. This information leaflet is in the service users care plan. Part of the role of the carer is to make the complaints procedure available for people to use. Also to assist in making complaints, either directly, by supporting them in following the procedure or indirectly by making sure that they are aware of the complaints procedure and are able to follow it.

Support people who use services or others acting on their behalf to make comments and complaints.

It has recently been brought to my attention that a percentage of our sales representatives have been failing to log reports of their client calls in our electronic customer file each and every

When you have all the details about the complaint, ask the customer how they would like it to be resolved

In order for Innovative Widgets to run efficiently different sectors of staff take care of different parts of the business. Here is an example for who is responsible for what.

Meals on Wheels programs are carefully regulated because of the potential danger of contamination of the food, so therefore “only licensed food preparers who meet both nutrition and sanitary standards set by state and federal regulations can provide the meals” (Wong & Meyer, 1993, p. 335). Meals must be maintained at the correct hot and cold temperatures and delivered within two hours of preparation. Typically, these programs use a centralized kitchen or shipping point. In Scioto County there are ten