Measuring Instruments, Empirical Data And The Technical Aspects Of The Crm

1098 Words Apr 15th, 2016 5 Pages
4.5 Result interpretation
As part of the empirical study, we started off with deciding the research methodology, measuring instruments, empirical data for the products chosen to compare, followed by the comparisons on business values, functionalities and the technical aspects of the CRM products along with the approaches with an opinion on each topic during comparisons. This section is dedicated to interpret the results for the 2 products Siebel and Salesforce.com.

From a business perspective, there exists a significant difference exists between two CRM applications - Siebel and Salesforce.com in terms of Total Cost of Ownership (TCO). As shown in table 5.4.1, our analysis is based on 50 users using both ASP products equates to saving of greater than 56% for On-Demand over On-Premise software over the span of 5 years. Salesforce.com cost only 11% of Siebel CRM solutions for the 1st year, but looking in the long term for 5 years is 44%, or 10 years is 87%. Our calculations are based on the following assumptions of the products
1. Salesforce.com enterprise edition is applied for users/month in the subscription model, Siebel has single pricing plan per license.
2. Salesforce.com has Sales as a base module, for Siebel to implement a Sales module a base package + Sales module license has to be purchased. If considering the base package alone, the price would reduce by 20%. To evaluate this other way based on the pricing applied, if we include Sales + Service module on…
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