Measuring Student Satisfaction with Their Studies

4075 Words Dec 7th, 2010 17 Pages
Emzetpqota~ ] "Epgvvct / Operational Research. An International Journal. Vol.7, No 1 (2007), pp.47-59

Measuring student satisfaction with their studies in an International and European Studies Department
G.V.Diamantis 1, V . K . B e n o s 2 University of Piraeus, 80 Karaoli & Dimitriou Street, 18534 Piraeus, Greece

Abstract
The satisfaction the students receive from their studies is of great importance. This paper considers ways through which the measurement of service quality could determine the status of a University department in International and European Studies (IES). Student satisfaction is reliant on factors such as the curriculum, the range of the academic subjects taught, the academic staff training, the teaching
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The paper is organised as follows: in section 2 a brief presentation of the IES Department is provided, section 3 presents the design of a student satisfaction evaluation study and the methodological issues raised, section 4 summarises and discusses the study results. Finally in section 5 findings are cited and conclusions are drawn regarding long and short-term goals.

2. The philosophy of the International and European Studies in Greece
The need for studies on International Relations and European Union Institutions has been growing in the last decade, having reached a peak after the recent accession of the 15 new member states [EUROSTAT (2005)]. One of the main challenges of the contemporary intemational, political and economic sphere and the process of European Integration, where Greece participates as an equal partner, is the emphatic demand for highly qualified graduates. Such graduates should

G.V.Diamantis, V.K.Benos / Measuring student satisfaction with their studies in an International and European Studies Department

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possess the skills and knowledge required to occupy positions of responsibility within International and European Organisations, the Greek Public Administration as well as private
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