Medical Support Assistant Scenarios

In an attempt to schedule you for an interview for the Veterans Service Center Program Support Assistant position we have attempted communication a total of three times; once by email and twice by phone (a voicemail was left on each occasion). In a final attempt to schedule you for an interview for this position we are reaching out to you through this final email. Please respond back by email or phone to the contact listed below by 12:00 p.m. or we will consider your application withdrawn.

In most cases there is little time to complete Image Trend reports. EMT-Intermediate Kaylynn Albertson states, “Richmond Ambulance Authority implements a maximum of an 8 minute response time, 10 minutes for being on scene, 10 minutes for transporting to the hospital, and 20 for finishing your reports and marking back in service. The most challenging part are those last 20 minutes.”

Working night shift gives me the privilege to get lots of calls from the Emergency Room (ER). During the night, there is no Psychiatrist at the ER; hence, the first call comes to the unit to inquire about the Psychiatrist on-call and availability of space for admission. Let me mention that I rarely call to talk to any personnel in the ER unless I have a patient that has been transferred to the ER. However, since this is over a two-day communication trend, most calls from the ER were to give reports of patients that were transferred to my unit. The ER calls the physicians to get authorization to admit a patient. In turn, I get a call from the physician

Then, the office makes the appointment, and the call goes to the nurses and/ or EMT’s. Our job is to save Medicare dollars, so we try to keep patients from being in the hospital and/or nursing home(s) for less than three days. When this is accomplished,

Action: MHS call to reschedule face to face visit for next week. MHP and MHS discuss Ayden not having any recent medical problems via phone. MHS report having medical paperwork for review at the next face to face visit. Ayden had no reported issues. Ayden continues to receive therapy.

The medical assisting field is growing in a fast rate; in average it is said to grow 31% between 2010 and 2020 (Adams, 2014). The reason for this growth is the continuous change within the medical field. This growth will result in an increase in the number of group practices, clinics, and other facilities that need a high number of support personnel like medical assistants who can perform both administrative and clinical tasks. Administrative tasks may include greeting patients, obtaining basic registration information, office bookkeeping, filing procedures, or billing and coding. As for clinical tasks, that may include preparing patients and the equipment needed before examinations, assisting the physician during visits, phlebotomy, or collecting

1. A Clinical Support System is a system that aids physicians and clinical staff in finding the right course of action for patient care. The system recommends the action and also explains why that route was chosen for that specific patient. An example of a clinical support system is one that assists with the retrieval of scientific medical information as well as takes into consideration the particular clinical context. The system does not perform the clinical decision making but it provides relevant information, analyses and recommendations about the specific patient, this helps the healthcare provider make an educated decision about the care that needs to be provided.

Employees should check the answering service for any messages left overnight and record those messages in the message book. After recording the messages, go pull the correct patient’s medical record for the medical assistant to retrieve any information for the patient and follow up with them.

Dedicated Audiology Clerk (MSA) will “Direct Schedule” by answering all in-coming calls, walk-ins, and reply to voice mail messages.

For an established patient with a new or developing condition, for telemedicine to be used they must seek a follow-up with an in-person physician at a site other than the established medical site. If the symptoms of the patient persist the distant site provider is not allowed to administer care if the patient has not had a follow up with a

2.      Physician notifies designated clinical staff of patients for transitional care management– Clinical staff completes TCM call within two business days of discharge and schedules appointment.  Medical records are requested if patient was admitted

15.How are the alert messages sent to emergency rooms? Ans: As soon as the emergency is detected, Dr jack will immediately alert the emergency

The PM system helps to have an outpatient health care organization. For a small and private medical office, not hospitals, this includes functions such as scheduling appointments with the patient, presenting insurance claims, managing the accounts, etc. It's not like EHR. This, in contrast, is the main user, is the manager of the office or reception staff. A form of electronic or shared information within the confines of a single provider or practice will be shared through a wide range of different providers, such as specialists in offices, laboratories, insurers and government agencies. An EMR is limited to the storage and management of information for the patient usually covered only by the care received by a single organization. EHRs are

Hi Elaine, thank you. As the number and complexity of surgical cases being handled by the surgical nurses increases, responding to all surgeon and PAs messages will NOT end up in a priority workload leading to delay on the most needed PAs related response (request for refill of pain meds, inquiry related to follow-up post-surgery care). I do recommend that filtering PA messages be done by a program support or again messages directed to PAs be received directly by the PAs. This will increase response time for a patient concern (by removing the middle person) and patient satisfaction.

the Hospital to send and get messages in the required way as well as keep patients information private.