MediSys Corp.: The IntensCare Product Development Team Questions
1. How well is this team performing? (Scale of 1-5 effectiveness, 5 most effective). Discuss.
Team is not performing well. I can give 2 or maybe 3 at most for its effectiveness. Because firstly, there is a serious motivation problem. Beaumont’s new policy of cross-functional team to look at the bigger picture did not change the way of reporting and evaluation of the team members. They were working both in the project and in their functional area but they were evaluated only on the basis of performance on their functional area. So there is no indication of extrinsic or intrinsic reward for the team performance. This situation is not motivational at all. Secondly,
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However, diversity of the group is not managed properly and conflicts are not handled effectively because of poor communication. There is a serious degree of trust problem in the team. For example, Merz has not much confidence in team members’ competence and she is not believing in their ability to deliver the product. Therefore, we can’t talk about a team efficacy for this team. Everyone asserts his/her expertise and experience but no one regards and trust each other’s. Lastly evaluation system of performance of the employees is a serious problem. While they were working both in the project and in their functional areas, they were evaluated only on the basis of performance on their functional area. This situation definitely destroys motivation of the team.
4. Describe and discuss issues in the IntensCare Project Team (goals, leadership, power issues, design of team and it’s dynamics, conflict).
There are many kinds of conflicts in the team. First of all, there is a serious trust issue in the team which led to poor communication which is causing information conflict. For example, Jack and O’Brien didn’t inform Merz on engineering problems about data displays and battery units or O’Brien didn’t have information whether there is any update about delays with the software.
Task interdependency is an inevitable outcome of parallel development system and this
The features of effective team performance is set up through positive leadership; something which is developed and nurtured. An effective team will work together, be focused and supportive of each other to achieve and reach goals. For a team to be effective, each team member needs to be clear on their roles and responsibilities relating to their job. Team performance will be more effective if there is respect for the leader/manager and an understanding towards their job role and responsibility.
| “The top 10 features of an effective team are: * clear purpose; * open communication; * constructive conflict; * effective problem-solving and decision making; * defined roles, responsibilities and accountability; * strong relationships; * systems and procedures; * experimentation and creativity; * measurement and self-assessment; * shared leadership.” For a team to be effective, they need to have clear
The features of effective team performance is set up through positive leadership, this is something which is developed and nurtured. An effective team will work together, be focused and all the time supporting each other along the way to achieve and reach goals. For a team to be effective, each team member needs to be clear on their roles and responsibilities relating to their job. Team performance will be more effective if there is respect for the leader/manager and an understanding towards their job role and responsibility. The leader/manager should also be aware of the skills or weakness within the team and be able to provide support were necessary and also utilise their
Conflict among team members is a challenge which always seems to be occurring in one way or another over a small period of time or larger. Conflict can be formed in many different ways and if unresolved can lead to more severe consequences. Having strategies in place can help leaders to deal with such issues and challenges and help to keep them to a minimum.
The features of effective team performance is set up through positive leadership, this is something which is developed and nurtured. An effective team will work together, be focused and all the time supporting each other along the way to achieve and reach goals. For a team to be effective, each team member needs to be clear on their roles and responsibilities relating to their job. Team performance will be more effective if there is respect for the leader/manager and each other. They must have a good understanding towards their job role and responsibility.
With this extremely diverse group and the lack of a formal structure, one can see how conflict can and will easily arise. The company is developing a “top-of-the-range laptop scheduled to launch in two-weeks’ time,” but Jason wants the timetable pushed back until all of the glitches are worked out. Don, on the other hand, is adamant about keeping the current launch date do in part to the spokesperson he procured who will not be available during the time frame Jason has suggested. This issue has caused a major break in the already fragile working environment.
The features of effective team performance is set up through positive leadership, this is something which is developed and nurtured. An effective team will work together, be focused and all the time supporting each other along the way to achieve and reach goals. For a team to be effective, each team member needs to be clear on their roles and responsibilities relating to their job. Team performance will be more effective if there is respect for the leader/manager and an understanding towards their job role and responsibility. The leader/manager should also be aware of the skills or weakness within the team and be able to provide support were necessary and also utilise their strengths. Training and support will enable staff to improve
The third team problem was that norms and values were not identified. Their main problem was the repetitive decision making process with no consensus.The objectives of their meetings where not stated nor was there proper time management. Henry should prepare an agenda of objectives and communicate them clearly to the group prior to the meetings. He should appoint Dana as minute taker for the meetings to ensure schedule is followed and necessary post meeting actions clearly stated and executed.
Lack of communication (mutual interaction) and dearth of reciprocal influence becomes evident as we go through the case. Also, Team members shared limited information which
While team dynamics and cohesion play a great role in the success of any team, we believe that external factors (situation, system) can profoundly affect behavior and performance. The importance of creating an environment that supports great people and encourages them to support one another so the whole is far greater than the sum of the parts is undermined by this statement. Even a great team can’t be guaranteed to fix a mediocre idea or come up with good ones every time. The system/environment have a big role in the success of a team.
Conflict arises from various sources in the team setting (Capozzoli, 1995). The most common causes of conflict are values, attitudes, needs, expectations, perceptions, resources, and personalities. As we are all raised with different values, morals come into play when the team issue deals directly or indirectly with ones values, morals, or ethics. Conflicting attitudes can bring about problems as two or more team members prove to have differing goals in mind. Individual needs can cause rifts within a team when they are not satisfied. The expectations of team members are not the same on how the goal will be met. We all have different perceptions of life situation and interpret them differently. The lack of resources needed to complete a task can cause conflict. Differing personalities play a major role in team conflict.
Team Scenarios: Please type your answers to each question below in complete sentences. Be as specific as possible. Your answers should be about as long as the space provided. A problem may have multiple causes. There is not necessarily one "correct" answer to each case. Just think about each case and do your best.
What rating would you give the team out of 10 (10 being the highest level of success)? What factors do you think contributed to the level of success your team achieved when success is defined as the creation of a resource that has authority and is user-friendly and the degree to which you worked effectively as a team. Provide specific examples from your experience to illustrate these factors.
Clear responsibilities and roles, the structure of the team, job descriptions, competencies, accountabilities, resources, tools and equipment should all be provided. Problem solving, communicating, managing conflicts, tasks, planning meetings, performance evaluation, managing change and decision making should follow clear procedures ensuring effective team working. Positive relationships, mutual respect and trust, continuing support and inclusion, valuing diversity and listening to feedback can overcome challenges to effective team performance. A strong credible leader with clear expectations can also overcome challenges to an effective team.
Generally, the team dynamics are good and the team works well together since the members know each other’s strengths and weaknesses. Looking at the team from the context of Tuckman’s model of team development, I believe that the team is past the forming, storming, and norming stages, and we are now at the performing phase. The performing stage is usually characterized with optimal task attainment and a high level of cohesion, collaboration, and communication as well as genuine pride in the successes of the team (Management training Australia, 2015). Everyone within the team is strategically aware and understands what the team is doing and what is expected of them. The leader delegates activities with minimum supervision and members within the team look after one another. Although disagreements may arise every now and then, the team is now mature enough to attend to such disagreements and solve them in a positive way. The following are the team members;