Meditech - Case 1

Contrary to the situation at E-Z RP, there is no linkage of customer service representatives to development teams. For instance, CRSs are often the last to gain access about new information or new products. In terms of the organization of customer service, E-Z RP uses a specialized call center where customer service representatives deal with a single product. At Datatronics, the call center is centralized and CRSs deal with all products. E-Z RP uses the second tier support while Datatronics uses a minimal second-tier support. In terms of the training of CSRs, Datatronics only provides minimal on-the-job training while E-Z RP provides extensive training. Datatronics hires employees with basic customer service ability while E-Z RP recruits employees based on customer service skills, business knowledge, and communication ability. The performance metric at E-Z RP is the level of customer satisfaction, while the metric at Datatronics is the time on call or between calls. Although Matt does not intend to reproduce E-Z RP’s customer service system at Datatronics, these are the key issues that he ought to consider in making recommendations for changes at Datatronics.

Through sustaining the customer relationships, leaders of the company have realized that “becoming nearer to the consumer” is vital for the progression.

| Enterprise’s customer-oriented culture has attracted and maintained loyal relationships with customers. It was essential for success. Its employee relations have also created responsible management structure, in which managers are flexible in resolving local circumstances. Management is also strongly patriotic about their company, which is an enormous asset for Enterprise.

Even though Cisco created the Customer Focus Initiative to try to serve leader customers better, as the SVP of Customer Advocacy, Allred still felt anxious that this reorganization would reduce the customers’ loyalty. He was also afraid that since the products were high priced, customers would ignore the longtime relationship and turn to Cisco’s competitors. Therefore, adjusting the existing culture to adapt to the new structure became the fundamental issue of Allred.

* Building the right relationships with the right customers involves treating customers as assets that need to be managed and maximized

This strategy is vital and attracts customers that have been loyal and meet the company vision of customer first. This strategy boosts sales in their industry.

Focus on Customer lifetime value | Drive innovative new ideas | Deliver continuous process improvements

Cogeco is a success because they take pride on customer relationships. Customers are at the heart

I read a news article on Medscape which talks about whether or not the nurse should follow hospital policy versus doctor’s order. This is a difficult situation to be in for the nurse so the best thing the nurse should do is to involve the supervisor. Perhaps the hospital policy needs to be rethought, narrowed, renegotiated or the physician doesn’t realize that there is a position that is different from his or her own with more justification than the physician’s rationale for the order (Buppert, 2015). The main concern should be the patient safety and when trying to decide between the hospital policy and doctor’s order we should keep in mind which one would be the safest for our patient (Buppert, 2015). If it is in the hospital policy that certain

Northwest Medical Center follows Health Insurance Portability and Accountability Act(HIPAA) Privacy rule and a federal privacy law which provides all the guidelines for protecting the privacy of individual health information. It is mandatory for all the staff of the company to follow these protocols and enforce the use of best practices which will be provided to them as a training to keep them updated. We make sure that we provide the staff with regular training to keep them updated with the latest security measures. It is very important to refresh the staff with the guidelines because over the time they get to be very lenient in following the protocol which will result in the violation of the policy. Few of the top violations are that,

We are heavily invested, both financially and from a human capital perspective, in creating a customer experience that matches our industry-leading products. In recent years, we have implemented new systems to empower our customer account executives to satisfy customer needs. New options allow customers to contact us via web, smart phone, and through their set-top cable boxes to get answers to questions, troubleshoot problems, and pay their

I think once the evaluation is made whether to keep the clinic open is finalized the decision should then be made to keep it open of to close it. According to Cheshire, Montgomery and Johnson (2017) community health centers program is intended to increase access to primary care services for Medicaid and Medicare patients in rural communities. Therefore, I believe that everything should be consider to keep it open so that patient care received the care that they so desperately need within that community. Community health centers across our country have a 45-year history of providing care in underserved communities for everyone, regardless of their ability to pay.

Datatronics is a leading organization which serves their customers with Enterprise resource planning integrated solutions. Matt, leading a small team of developers at E-Z RP for fully integrated CRM/ERP/service management suit for small and medium sized enterprises. Matt’s team was working actively for sales and customer group. EZ-RP was

Within this new business environment that GE was facing, customers needs, wants and expectations of what products can offer them is forever changing. Immelt saw and understood this from the amount of time spent with customers, and implemented this idea within GE through the IT

Therefore, many companies start adopting new customer product strategy that can seduce and engage more the customer.