Melia's Ability To Connect With Callers

Satisfactory Essays

Melia strongest attribute is her ability to connect with callers in a personable manner that makes them feel comforted. She is always respectful and kind and truly has a heart to want to help each caller. Melia needs to improve by following the scripts. She makes up her own version and will go out of order. For an Encouraging Word prayer call, she gave a lady the daily devotional and she never asked for it. She also gave her the prayer resource and didn't mention it to the caller. On a TCT call, a gentleman was looking for something that was on TBN and because he couldn't find it, Melia gave him a free devotional, yet never told him he'd be receiving it. She doesn't follow the script for the NAPE and had difficulty with listening to the callers,

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