Melissa Swot Analysis Sample

On September 16, 2015, the attorney, Rachel Macon, became involved in the case and requested an administrative review. On October 7, 2015, the hearing officer advised the Lien Unit that the acknowledgment of hearing request has been accepted. The original hearing was scheduled for January 5, 2016. On January 6, 2016, the Lien Unit received a letter from the hearing officer rescheduling hearing for March 10, 2016. On March 10, 2016, the hearing was continued until May 19, 2016. On May 19, 2016, the Lien Unit received partial information to verify that the account that was levied is a joint account. The Lien Unit has spoken with the attorney and the NCP about providing additional information regarding the joint account so that the Lien Unit can complete the calculations on the account. That is all at this

- Properly noted/coded. Missy does not capture the entire scope of the phone call as far as the contents of her notes/codes, nor does she code as a complaint. Her notes include the reason for the client calling about the deposit and that she sent a request to have her money refunded. However, also discussed on the phone call was the client's problem

The CAE was able to acknowledge customer request for a supervisor and was able to deescalate the call. The CAE had a pleasant voice and was willing to help the customer. In addition she was apologetic and was

- Were we clear, gump, and concise in answering the client's questions? Omar does a great job on explaining how the creditor's checks work however, never provided a timeframe for when the client would receive the check we want to make sure that we are setting this expectation to the client it will avoid having them call in numerous times.

*** Do not use CTI to gain access to the file. We should always obtain the verifying info from the client. The client offered her loan number. We do not want to give the client the impression we already have access to their info before verification is complete ( for instance, their account came up with their phone number calling from). Also in some instances, the account info that comes up does not match the file in reference to.

Relevant code- Ryan coded the loan in AMP as ( Wrong Loan). We should be sure that we are coding the communication with the client with the code closely relating to the issue ( Disbursement Status).

Individuals with debts suffer a lot from this type of scammers. Before providing the scammer with your personal information, confirm the creditor's name, check the company's information, and google the phone number.

We should do this so we can provide clarity to the client, because they may have been confused and wondering if Jessica was going to help her with the refinance or not. Ie) One of our mortgage experts will be able to answer your questions.

Verifying the email address- Although Shay verified the email address at ( 1:57) during the verification, we must verify once more with the client to ensure this is the correct email the client can access the document and avoid any possible privacy issues.

K'Lynn greets the client politely and acknowledges the documentation the client sent for docs needed in the loan process.

Relevant coding- the call was internally transferred, therefore, we would code the loan as Other QL team member call, to accurately note the file and the communication the took place.

Prior to ending the call, she inquires if there are any further questions or concerns.

Also, downplay expenses to sales of commission plans. In addition, Qwest failed to reveal in regular filings with the task that Qwest committed to purchased millions of dollars of equipment locate in its network, funding in many equipment and service dealers in piece for the immediate well-being of members of its senior management. Qwest also failed to communicate that Qwest executives earn as repayment, funding occasions in some of Qwest’s retailers. Qwest made false reports from directory services unit and Qwest Dex for mission filings regarding earning this was reported by; Nacchio, Woodruff, and

It happens because customer will paid payment late and hard to this firm to minimize the credit payment.

Actively listening- (1:24-2:26)There were a few instances when the client had repeat the info she had already provided to Genise in the call. Upfront Genise inquired about the dates the charges were reflecting and then she inquired once more. (4:01)(4:56) Also, the client had stated to Genise that she had contacted her credit card company to inquire about the inquiries and Genise inquires if she has spoken with the client. Consider writing down notes of the info the client provides to help you remember in the conversation to avoid the client repeating info